Sunshine Village

Poor
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Solo Traveler
  : I liked the actual accomodation and the location had beautiful views. It was also super clean.
  : The staff weren't the friendliest and the most flexible. Not many veggie options for breakfast bar cereal and fruit. I asked if I could get a soup for dinner and the staff were very strict that there was no flexible way of getting food in the evening and that I would have to pay the full 25euro buffet. I asked for a diet coke, they gave me a dead one and charged me 3euros. The staff were just abrupt in my opinion. Additionally, the internet didn't work properly in my accomodation.

Poor
Traveller Type: Family with Young Children
  : Very loud continous party until 23:00. Disturbing noise.

Pleasant
Traveller Type: Family with Young Children
  : friendly staff
  : AC worked, but did not cool at all on extremely hot nights. we had to keep windows open to cool the rooms ants everywhere even on beds

Very Poor
Traveller Type: Family with Young Children
  : It was hard to find something to like
  : You dont feel valued as a guest, the staff looked poorly trained, the room didnt feel clean (our son got fully bitten by bed bugs), the building looked old and tired, the quality of the food was really low. We left the hotel earlier than planned because we couldnt accept the circumstances. The lady at the reception was not surprised we wanted to leave and didnt even make an effort to change our decision.This was probably the worst hotel experience we have ever had. Its a shame that such properties operate on a Crete.

Wonderful
Traveller Type:
  : almost everything was perfect , just selections of the food in the restaurant could be larger
  : some of the staff could not understand English and they were more annoyed than me and also they didnt know how to make some drinks because there was no fresh lemon also public pool toilets had no sits and broken locks

Good
Traveller Type: Family with Young Children
  : We enjoyed the several pools and large gathering areas.
  : We booked the property with breakfast included. It can be an all-inclusive experience however when I asked about how much more it would be to upgrade no one could tell me the cost. Also are room, although large, would have been more comfortable with a couch to fill the sitting area so you didnt have to sit on the beds in the living room.

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : The stuff at the reception and the cleaner was kind
  : Ths is a 2 or maximum a 3 stars place about 800 meters away from the beach up to the hillThe breakfast is not profile neither the stuff of the restaurantI forwent the breakfast after 3 days as I couldn't eat itAt the end of the breakfast everyone was sent away from the place The room is old fashioned as the 4 beds and the whole place There are 1 opened wardrobe without doorsOnly the bathroom was good standardThe door cannot be locked from inside and there were 3 cm gap and moved by the Wind continuallyThe football place the mini golf place and the kindergarden were shameful, they were built many years ago and were let them smashedAs I saw the programmes at nights were goodThe broadcast is grainy the internet is poor and hesitatingYou should read the rates at the google as well Unfortunately I didn't

Poor
Traveller Type: Traveling as Couple
  : The breakfast was adequate but the same everyday and poor fresh fruit choice, no toast available and only fried or hard boiled eggs. In general we thought that all meals were off a low standard and the same choices at most meals. The hotel had a very high French turnover and the hotel seemed totally geared to meet French needs. The entire complex was very tired looking and lacked maintenance in numerous areas: our bedroom had peeling paint and a white fungus that flaked off badly every day, some exterior steps had broken tiles and other missing, the jacuzzi interior small tiles were missing and falling off daily and the water looked dirty these are some examples.
  : The initial welcome was not particularly friendly and some staff could benefit from some custom service training. The food could be presented to look more appetising and not to look like school dinners and more variety would be beneficial. The drinks were not located within the dining room which meant everybody (including children ) was walking around with glasses full and hot cups of drinks: not very good for health and safety! As a 4 star wine glasses should have been available. Overall the entire complex could hugely benefit from some simple maintenance and care. In its current condition this complex is definitely not 4 star but sadly 2.5 star.