Ensana Butterfly

Good
Traveller Type: Traveling as Couple
  : I paid for a room with air conditioning but there was no room with air conditioning. The all inclusiv package is really poor.

Very Good
Traveller Type: Solo Traveler
  : Great value for money and the food was ample and tasty. Bed was comfortable.
  : The rooms facing the street were very noisy and hot. I was moved to a quieter room but you could still hear the traffic. Unfortunately it was warm and there was no air-conditioning or fan. Bathroom was a bit old.

Good
Traveller Type: Solo Traveler
  : Accommodation and all inclusive dining at Ensana Butterfly was a great deal and a very very good value for money. Food was very tasty and the chef managed to serve all the variety of dishes in the buffet, so that not a single dish was served twice during the week. The afternoon/evening supply of wine, beer, and non alcoholic drinks was much appreciated. Eating out has been a bit of a nightmare in Marinsk Lzn recently, as many great restaurants did not survive covid 19 restrictions and the prices have grown quite a bit, so it was super convenient to have all inclusive, which I would recommend the coming guests to really consider buying. Staff was usually nice and attentive, with just a couple of exceptions observed during the week that I will describe in the other part of my review. Spa department and staff were just fantastic, with a nice offer of procedures, medical/spa staff were clearly well trained and I felt so pampered like never before. Hotel has its own well that you can drink and that is used for mineral baths etc. The rooms are comfortable, well equipped, and large. Majority of rooms fancy a balcony, which is lovely. Location of the hotel is convenient, on the main shopping street, a bit outside of the city centre, but not too far from the central colonnade and also conveniently close to the forest walking routes and wells. The trolleybus stop (public transport) is 30 meters from the hotel. The bus stop Trnice (regional bus transportation) is also in the walking distance, around 500 meters away, and you can take a bus to Kynvart castle or Kladsk from there.
  : I noted quite a few signs showing that the hotel tries to save resources; e.g. the lobby bar only opened at the noon, while it was originally advertised that it should be up and running all day long, the hotel reception was only operational from 6.00 to 22.00, there was no minibar in the rooms, no towels available in the pool area - I would personally prefer to pay a bit more instead of running into unexpected restrictions. Staff did not act to a four star standard at times - there was one receptionist who clearly stood out and was excellent (Bedich?), all there rest were not very attentive, almost shy or, on the opposite end, looked so angry that it turned into a joke among the hotel guests. What was however my worst experience, was the behavior of the man who was in charge of the pool area on Sunday July 24 - he was hidden in his cabin with the door closed, when I asked him whether the sauna was accessible, he first complained he could not hear me (but did not bother to open the door), then he complained that I did not greet him (I did), then he expressed a surprise that I would want to go to sauna and quizzed me whether I knew what I was doing, finally expressed his disgust with my outfit (I had my gown on), and only then pointed me towards the furthest corner where the access to sauna was located and equipped me with a sheet that was stored in a wooden cabinet next to his cabin. This was a big fail that should not happen in a four star hotel, not even in any hotel or simply in any type of social intercourse. On a positive side, he was there only on that Sunday (he was perhaps covering for permanent staff), during the weekdays, there was a completely different person who was approachable and lovely to talk to.

Pleasant
Traveller Type: Traveling as Couple
  : SPA service (do not confuse with reception) lady was very professional and the bath with source water was good. Servers (ladies and guys) at the restaurants are very friendly and smile at times. Cleaning staff is good, they try to do their best.
  : Dated, poor choice of food, bathroom smells like mold, no ventilation, water gathers on the windows from condensation, people are drying their clothes on the balconies. Pool is too small for the amount of people, infrared sauna is two rows for just 2 ppl with lamps missing and old. Aqua massage is turned off and you need to ask for it to be activated, most people end ip not experiencing it as no one tells them it is on demand. If you ask something of the receptionists, I am talking - something you paid for - they act like you owe them livelihood. During checking in they ask personal questions that have nothing to do with the stay and make inappropriate comments which you understand if you speak multiple languages. BTW no english only bad German and Russian in addition to czech.

Wonderful
Traveller Type: Traveling as Couple
  : Large room, wonderful hotel, amazing to have access to the swimming pool. Breakfast is one of the best I have tried
  : Rooms are outdated

Good
Traveller Type: Family with Young Children
  : It was very clean, the swimming pool was great
  : We chose this hotel because in the description of the hotel facilities there were kids club and babysitting services (additional charge). The latter wasnt available at all, and the so-called kids club was just a big room with a small trampoline and a few toys. Also, the outside playground is not something that the hotel offers, it is just a part of a city park across the street. It is a good hotel if youre traveling without kids but it doesnt offer all the children entertainment facilities as described.Also, there were no real treatment procedures offered. When we asked at the reception we were told to visit some of other hotels around in the area.

Good
Traveller Type: Family with Young Children
  : Rooms were large and with lots of storage space (although no coffee machine). Swimming pool was great. Location was excellent, really walking distance to everywhere in town.
  : The food in the breakfast and dinner buffet was very limited and it got eaten up much faster than it got topped up. Room service was well below standards (not much more than emptying the bins).

Wonderful
Traveller Type: Family with Young Children
  : I really liked the hotel. The location is convenient - right across from the park. Breakfast: the coffee is delicious, the child liked the juice. The choice of dishes for breakfast is very extensive for me. Everything was very tasty. Breakfast lasts 3 hours, so we had time. There were no queues. We had a leisurely breakfast. Dinners: the taste of the dishes is excellent. Sufficient meat dishes, side dishes. Dishes were never repeated during the week of stay. There were no queues for dinner either, they had dinner calmly. The staff is polite and pleasant. Swimming pool: Large, clean, with all kinds of attractions. I would especially like to mention the pool employee (male). He always made sure that visitors were comfortable, turned on the bubbles in the pool, and constantly monitored cleanliness. Therefore, we are especially grateful to him for the created comfort. The sauna is comfortable (clean, heated to 90C). It is small, but mostly I was alone in it. The jacuzzi is very warm. Rooms were cleaned daily and pool towels were changed. Very pleasant atmosphere of the hotel. Quietly.
  : The problem was with the sockets. For a week, I still did not understand which switches in the room turn them on. Once someone was smoking somewhere in the next room, and the smell of tobacco smoke reached us through the ventilation. There should be free access to coffee/tea or juice for dinner (because ordering for separate money is strange). But these considerations are not for criticism, but for improvement. They do not reduce the value of rest. Because we were very satisfied.

Very Good
Traveller Type: Solo Traveler
  : location

Very Good
Traveller Type: Traveling as Couple