Grosvenor House APT 2

Pleasant
Traveller Type:
  : The property was very beautiful and clean! The location was excellent, with a view of the sea and the pier! The rooms were beautifully decorated and there was plenty of natural light in the house!
  : Even though we really loved the place and enjoyed it even though it was just for a night we were really disappointed with the fact that the staff was very rude! From the moment we met with a member of staff to check in and get our keys we werent even allowed to finish our sentence! I wanted to ask if it was alright to leave our belongings at the reception since we arrived slightly early and the lady at the reception rudely interrupted me and very ironically said that I should let her do her job!

Poor
Traveller Type:
  : N/a
  : Booked and paid for a 3 bedroom apartment to sleep 5 and were put into a 2 bedroom apartment.

Very Good
Traveller Type:

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type:
  : The location was lovely, rooms spacious and clean
  : We had booked apartment 2 but were given apartment 4, this was on the ground floor level and below.. as over 2 floors. The bedroom master window was directly on the seafront where people walked directly past, not that this was an issue to our party but maybe for light sleepers

Very Poor
Traveller Type: Family with Young Children
  : We did not occupy the special suite we had booked.
  : This apartment APT2 that we specifically booked, many months in advance was not available on arrival. We had stayed as a family in this apartment 2 years previously. We planned and booked to stay there for our sons graduation. The fact that it was not available on arrival with no notice is misrepresentation. This was apparently down to a computer error, or the apartment was being renovated although it appeared occupied. There was no apology. The alternative provided was not as special.Secondly: We were given keys to the alternative apartment, and entered only to find guest had checked into the alternative in error, so our arrival sequence was less than ideal.

Very Good
Traveller Type: Family with Young Children
  : Location and floor plan, great view from sitting room and comfortable furniture.
  : No tea strainer . No cheese grater.Lack of glass tumblersNo dustpan and brush.

Very Poor
Traveller Type: Family with Young Children
  : nothing. We booked this property as it looked nice and had a sea view. That is what we paid for. However, when collecting the keys from the Fourseasons Hotel, they informed is that we would not be staying in this apartment as it had been fully booked!! We were put in another apartment without a seaview and not very suitable for the 18month old child we had with us. NOT IMPRESSED!!!!
  : See above

Pleasant
Traveller Type:

Very Good
Traveller Type: