The Loft @ Skinner St

Pleasant
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Comfortable one bedroom flat, quiet location close to center.

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Modern property , perfectly placed to reach heart of Whitby. Very comfy bed and hot shower. The view form the apartment window was beautiful
  : 3 flights of stairs to get into apartment so bear this mind . Parking isnt a major issue but again bear this mind of planning on carrying lots of luggage as you will have to walk from car .

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Solo Traveler
  : Bedroom paint work was tatty, very dusty with broken bedside lamp shade.Living room carpet & sofa were stained with hair on the mat, not mine. Spat out chewing gum in the kitchen bin was a nice touch, left it there & used spare bin liner. Could not use dishwasher as door would not shut. Contacted customer service at 4pm on Friday. Was told she would contactmaintenance & phone me back which she never did. Contacted again on the Saturday morning, was told that there was no record of my previous call but would look into it. She called me back to ask what the make & model of the dishwasher was. Waited in all day to no avail & eventually called again at 4pm Saturday to be told by a very pleasant young man that there was maintenance available at weekends unless there was an an emergency.I therefore wasted 24 hrs of my holiday as if the 2 people I initially spoke to had told me this I would not have stayed in waiting to reTo say this was annoying is an understatement & I look forward to receiving a reply from you very soonThank you

Very Good
Traveller Type: Traveling as Couple
  : I liked the position of the property
  : I found the property not very well kitted out as kitchen wise. One of the saucepans had food burnt on to the bottom of it. Also in the cupboard l cut my finger on a broken item (think it was a vase)

Good
Traveller Type: Traveling as Couple
  : The location of the apartment is ideal, view of the abbey and view of the sea and some lovely places to eat and drink on Skinner street. The interior of the apartment is also very stylish.
  : The apartment could do with more of a deep clean. Huge cobwebs in the bedroom. Layers of dust on the beams. This is not a big job so it would be good to see it completed. Two tea bags and two coffee capsules. (One of which had already been used) is not very substantial. As was one shower gel and one shampoo.

Disappointing
Traveller Type: Traveling as Couple
  : View from the window was lovely.
  : We had to ring the host and stay number as they hadnt sent through the code for the key code. When we booked through booking.com it was fine. Separately we had to pay a damage disclaimer to hostandstay. Why? Genius was pointless as it cost more.When we got into the property it was filthy. We do have photos. Spider webs in the corner. Surfaces wiped but still not clean. We paid a cleaning fee for when we left but it was disgusting when we arrived. We left it cleaner than when we arrived. When having a shower the bathroom light was on a timer. 2 minutes in the shower at night and the light went off. We had to shout each other to turn the light back on. Never ever had that anywhere weve stayed around the world. If we ever book with you again and it comes up as a hostandstay property we will not be booking it. Absolutely ridiculous to pay what we did and get charged extra after. Ive downloaded the hotel.com app and will be looking at sites like triviago from now on if this is the kind of places you promote. So so so disappointed.Oh and the toilet set was loose and you took your life in your hands sitting on it .Not good