Routh Walk Apartment

Pleasant
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : Large apartment comfy beds
  : Late check in only

Pleasant
Traveller Type: Family with Young Children
  : Great where it was situated . Carpark nearby . Comfy beds . Clean bedrooms .
  : Grubby elsewhere other than the bedrooms. The entrance hall made me want to leave as soon as we opened the front door. Post on the floor. Dirty staircase . Throw on the sofa needs binning . Gross:( bathroom dirty . Floor disgustingly mucky. The vinyl needs binning too ! Grout needs cleaning . Didn't want to use the shower or toilet even . Back of it was filthy . Would we stay again . No . Needs a good clean and bits replacing .

Disappointing
Traveller Type:
  : The property was in a good area to walk into town and the beach
  : Well.... where do I start The modern taps in the kitchen and bathroom didn't work we had to boil the kettle when we need hot water!! The toilet seat wasn't the right size No washing machine One of the bedrooms had slats broken on the base of the bed. It was also stained!! Pillows were stained The bed side table had broken legs and leaning against the wall to hold it up No wardrobe or draws to put our clothes in The sofa wasn't that comfortable and had stains on it There were way to many ceiling lights in the kitchen/ lounge, too bright! We didn't receive a parking pass and had to find a carpark and pay for 2 days over 24hr period on both days. We did ring Host and Stay and they said they would re-emberse us. That hasn't happened!! Only one bin bag. It is such a shame that there were these issues as it was in an area that we could walk to the town and beach. I don't think we will come to this property again. A dissappointing property really. The photo's of the property looked appealing, but in reality it wasn't up to standard.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Right in center of Whitby, bedrooms really good size, bedding clean and beds comfortable
  : Hall carpet really badly stained when you walked in so first impression was not good. Sofa zip was broke so sponge on sofa was visible, could not use freezer on fridge as over frozen with ice

Good
Traveller Type: Family with Young Children
  : Stayed in this apartment before so knew where everything was and worked
  : Wasn't as clean as before and starting to look a little scruffy

Poor
Traveller Type:
  : Location
  : Would not reccomend and Host & Stay apartment - rubbish company and rubbish accommodationWish wed seen the recent reviews and cancelled, would not recommend, would not stay again. We stayed 28/7-30/7 but I am not able to write this review until 9/8 as they take and hold a 250 damage deposit for such a long time, I had to wait until it was refunded before writing a negative review for fear they would keep it!As a family born and bred in Whitby, we are so disappointed to think this is the first impression visitors are receiving to our lovely town.After moving away, we often visit family and stay in great places. We booked here last minute as it was cheap, the pictures looked nice, and it had a decent ratingwish wed looked properly into the rating and reviews that appeared after we booked!The ONLY pros are the location and the kitchen space is a decent size.Here are all the cons, which youll see most other reviews have also stated.- Firstly, the most annoying and ridiculous, is the above mentioned deposit. You cannot check into the apartment without paying a 250 deposit plus an additional non-refundable 10 administration fee. Admittedly, I would have queried this earlier but it is my own fault as I missed the emails as I use a different account for booking.com. On the day of our check in I was looking at how to access the property and found these emails. You then have to fill out a form and then pay the deposit and the admin fee - why am I paying you an admin fee when Im the one doing all this admin?! They request this deposit from two weeks before check in, but this is then not returned to you until 7 working days after you check out. Three+ weeks without 250 of your own money? This is ridiculous as any checks for any damage should be done as you check out before anyone new checks in, and they do not need to request it that early!

Very Good
Traveller Type: Traveling as Couple
  : Great location, comfortable beds and good sized apartment.
  : My only small gripe is that there was no scratch card for parking in the apartment despite asking ahead for this. Same happened when we stayed there before but we didnt need it that time. It was delivered when I rang though.

Very Good
Traveller Type: Family with Young Children
  : The property has been recently modernised with nice flooring and wall tiles and was very quiet and comfortable, we dont cook when we go away but the kitchen looked more than adequate.
  : Little things like loose toilet seat and no curtains to block the morning light, let the place down a bit.