Catalonia del Mar - Adults Only

Wonderful
Traveller Type: Traveling as Couple
  : View from bedroom
  : felt pool was small for so many people

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Our room was great, we stayed in a panoramic sea view room with terrace.Breakfast was good and it is in a good location overlooking the harbour with good restaurants around
  : Nothing, all good

Pleasant
Traveller Type: Family with Young Children
  : The hotel is in an ideal location. Nice pool area although towels placed on sunbeds often for the whole day is a big problem which the hotel do not seem to do anything about.The positives for this hotel is the Pool Bar staff, the waiting staff in the restaurant and the entertainment guy, all of them work very hard to ensure guests can relax and enjoy their holiday but I think some staff need to rethink what good customer care is all about.
  : We have just returned from a 4 night break to Catalonia del Mar Hotel, we previously stayed here prior to covid. We booked the same type of room, a superior room with sea view for our stay, as we were very happy with the accommodation on our previous visit. The room we were given on the 4th floor didnt come anywhere near being a superior room! It was shabby with tiny holes in the curtain and no voile curtain. It was a much smaller room. Should have had a small table with two chairs down one end, it had one chair and certainly not enough room for anything else. The balcony window had a large pillar jutting into the room taking away window/light and restricting access by the bed. No bath or bidet just a very small shower room. I went down and spoke to two members of reception staff. I explained that I had stayed previously and the room we have been allocated this time was definitely not a superior room and listed all the areas that didnt meet the description. I was somewhat surprised at their response as instead trying to resolve the problem they said they were fully booked, the room we were allocated was the second best in the hotel!! and said the room was not smaller, apparently part of the problem was we wanted twin beds, I said we should have been informed if twin beds were going to be a problem considering this was booked last year! Finally I was given a key for a 2nd floor superior room which according to the staff was a double. I checked out the room it was exactly what I booked and should have been allocated at the start, and it was made up as a twin! (Pic 3) I returned to reception to find the previous 2 members of staff had been joined by an additional 2 members which felt quite intimidating , as they still quite strongly insisted the 4th floor room was a superior room 2nd best in the hotel!We stayed B & B on this occasion, as previous visit the meals were ok but very much the same every night. On this visit the breakfast was not good.

Fair
Traveller Type: Traveling as Couple
  : Location only!
  : Nothing like the photos advertising the hotel. Pool area much smaller and grubby looking. Rooms small and you can barely move in the bathroom. Metal grab rail in bath sharp and dangerous, and with no bath mat provided, is hazardous. Dont accept a room on the first floor with pool view unless you enjoy the company of stray cats which are a real pest and always scrounging for food. And Im an animal lover! No privacy on balconies, in full view from all directions. Lovely breakfasts but evening meals very standard and repetitive. Staff nice and helpful.