Harbor Winds Hotel

Very Good
Traveller Type: Traveling as Couple
  : Location is pretty great. Staff was friendly and helpful.
  : The breakfast was really basic, with very few choices.

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple
  : The location, the quiet location, the comfortable bed and great sleep my wife and I got.
  : There are a couple of areas, availability of replacement towels without a series of suspicious questions regarding whether or not my wife or I already received new sets of towels and when. The other area is the lack of a quality breakfast. Your listing on Booking.com boasts Breakfast Included, but what was put out barely qualifies as breakfast. If you want to meet or exceed guest expectations, you need to focus on the variety of breakfast offerings and the quality of them. In response to many reviews youve been saying since June that youll be making changes to the breakfast offerings. Some responses from you even said these changes would be instituted in September. My wife and I didnt see these changes. Every day the same Banana nut muffins were put out. There were small amounts of yogurt and other breakfast-type foods put out. Plus the lack of 24-hour coffee and hot water available was a big negative. Most of the time, the staff was observed in the office not appearing to be doing much of anything. Coffee costs pennies to offer to your guests, but it goes a long way as a value-added feature. A hot breakfast with offerings like pancakes, eggs, breakfast meats and a waffle machine will also go a long way with guests, adding even more value to their stay. A lot of things like housekeeping, towels, food and staff friendliness will go a long way to make the rates you charge much more worth it.

Very Good
Traveller Type: Family with Young Children
  : Nice location near river
  : Queen beds instead of King as standard

Fair
Traveller Type: Traveling as Couple
  : Excellent location and breakfast was average.
  : Room was small and very uncomfortable.

Very Good
Traveller Type: Traveling as Couple
  : Staff was amazing. Continental breakfast was very nice and the games were a nice touch.
  : Not clean in some areas, our tub was very dirty. Things a little outdated. We felt the price was a little high as well. Queen bedrooms should face the water as well, disappointed we were parking lot side.