Artefact

Fair
Traveller Type: young couple
  : I have visited this property 2 times in the past (and booked it for family members another 2 times), each of them I was happy. Until this one. It's a question of priorities. Basics come before 'nice to haves'. And this time, the basics were not covered.a) in a cold winter like St. Petersburg's a warm room is not a luxury, and at night, the room was not sufficiently heated. Nothing could be done about it.b) a warm shower is also not a luxury, however, this time -as well as one of my previous visits- the warm water run out in a matter of minutes. When confronted about this, the staff contacted the owner, who could only tell me that there's nothing they can do. Second time I attempted to shower I did count the minutes until the warm water ran out. 7 minutes. Absolutely insufficient for two people.I wasn't offered any kind of compensation for this. And to be honest, I didn't insist on one, because it should have been freely offered, unless of course, the management doesn't care like they did in the past.I was offered to shower in another room (not to be changed to another room, just to 'shower' there, and warned that the water would also run our rather fast. I chose no to, since that would have meant moving between rooms with clothes and parfumerie products, defeating the purpose of a private bathroom.c) their breakfast used to amazing, fantastic. This time, is was simply supermarket products warmed in a microwave. I know for a fact this wasn't like this before. And I also know this products are just supermarket ones (not home-made) because I know them and have seen them for sale.All in all, I'm sad to see a great establishment get 'too comfortable' and stop caring for the quality that used to define it. I used to recommend this place to friends and family visiting the city, unfortunately I won't be any longer.Rooms look nice, bed is comfortable, and staff is really friendly.

Excellent
Traveller Type: solo traveller

Exceptional
Traveller Type: group
  : The staff was very nice. Very personal and cosy atmosphere. Great breakfast! Excellent for those who do not like to stay in big hotels.

Good
Traveller Type: review category business travellers

Exceptional
Traveller Type: solo traveller
  : Felt like home. Very welcoming. Attentive staff. Will stay again.

Good
Traveller Type: young couple
  : Staff member nice and helpful. Room was clean, modern and comfortable.
  : Breakfast quality is good, but is suitable for one or two night stay only as the menu was the same everyday, with limited selections. According to our preference, we needed to have same food everyday for our 4 night stay. Location difficult to find when first came to the hotel, as hotel only has a very small logo on the wall and we were misled by the dental clinic poster and missed the hotel entrance. Curtain didn't worked properly, some part was repeatedly detached. it was also not light proof as the sun rose around 3 am in June.

Fair
Traveller Type: with friends
  : Location is great!
  : The room is equipped with tea rather small water heater definitely not enough for two. While discussing this trouble with staff we were requested a check out delay. Staff was quite rude. Staff is not welcome. Breakfast is same all says — cheap food from the store, microwaved, refrozen, etc. And the breakfast area is really kitchen where you eat next to the sink full of dirty dishes.

Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: review category business travellers
  : The room was better than I expected. There are quite a lot of restaurants and shops nearby. The breakfast was excellent with some variety of choices. The staff were friendly. I enjoyed the stay very much.
  : Nothing. But the curtain needs repairing again (it will be important in the summer).