Home2 Suites By Hilton Roseville Sacramento

Wonderful
Traveller Type: young couple

Good
Traveller Type: family with young children

Pleasant
Traveller Type: group
  : Room was big
  : The staff was horrible and under trained

Very Good
Traveller Type: young couple
  : Pricing. We feel the room rates are too high.

Very Good
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children
  : I contacted Home 2 Suites and bookings.com has as well. I asked them to reconsider a refund or credit on this 4 room booking. Home 2 Suites did this same thing to me in or around March of this year, the event we were planning on attending was cancelled and the. Rooms I had paid for were not refunded or credited, even though both times I contacted them within an hour of the event being canceled and over 24 hours prior as the hotel requires. At that time as Booking.com did Priceline worked with me to make it right and we were told by Home 2 Suites staff it was all Priceline’s doing that created the problem in reality it was the general manager’s doing in an attempt to make the bottom line look better. I believe what they did may be allowed under their hotel criteria, but it is an unethical way to do business. I have no doubt that they received my payment for the rooms and rented them out to others as well. I suggest people think twice about staying there.Sent from my iPadSent from my iPad
  : They could have made an attempt to make this right, they refused

Wonderful
Traveller Type: family with young children
  : I didn’t have time to eat breakfast that day. But that’s okey. Next time.
  : That day all the staff( front desk , housekeeping) are very nice but when I call today , July 11th she could improve her customer service performance. It’s very important. And maybe explain things with patience. Hoping to receive my refund soon.

Fair
Traveller Type: family with young children
  : The spaciousness of the room. And some of the staff were pleasant.
  : My recent stay at the hotel left much to be desired, unfortunately. The day of our reservation, I received a notification that my card had been declined. I promptly contacted the provided number to update the card, only to be told that assistance couldn’t be provided because I booked through a third party. After updating the card via email confirmation from Booking.com, I felt assured that I had taken all necessary steps.Upon arrival around 12:30, hoping for an early check-in after a long drive, I encountered further frustrations. Robert, the staff member at the desk, informed me that early check-in wasn’t possible due to full occupancy the night before. While providing my reservation details, Robert’s tone turned rude when addressing the card issue. Despite my efforts to explain and confirm the card update, he remained dismissive and unhelpful. This interaction left me feeling disrespected and shocked by the lack of professionalism.Additionally, the lack of communication regarding room cleaning frequency was disappointing. Learning that our room would only be cleaned every two days came as a surprise, as this detail was not disclosed during booking. Considering the price paid for our stay, the overall quality of service fell short of expectations. In conclusion, while the hotel has potential, improvements in communication and customer service are essential to ensure a more satisfactory guest experience.

Wonderful
Traveller Type: family with young children
  : It was very clean, staff was very nice, and liked the mostly full kitchen
  : Room was warm at night when AC turned off. Would have liked to set it to lower than 67

Pleasant
Traveller Type: with friends