Hotel Elitza

Very Poor
Traveller Type:
  : Only location
  : It was extremely cold, the hotel was closed in fact. There was no staff, nothing. I have to be honest - it was mentioned that the restorant and other facilities are closed, but nobody informed us that we will be the only one guests and there is no heating in the whole hotel.I really cannot understand where is their profit with our stay there.

Disappointing
Traveller Type:
  : Staff, breakfast, comfort of beds

Disappointing
Traveller Type: Traveling as Couple
  : The view was amazing
  : the toilet of the room was dirty, and the sink with brown marks, the towels were old with big yellow marks all over them.poor breakfast, dirty cutlery and broken cups.

Disappointing
Traveller Type:
  : The hotel is placed in a beautiful location in the forest not far away from the ski resort.
  : Unfortunately the place hasn't been cleaned properly for years. There is a lot of dust everywhere.

Disappointing
Traveller Type:
  : The hotel is in a good location. Logical since Pamporovo is an area with a good location.
  : Initially the location in the booking application sent us 5 km away. The phone we called was not working (The phone is mentioned in the booking) Another phone we found was picked up by someone who did not know a single word of English. No one could explain to us where the hotel is. The name of the hotel in the booking was Hotel Elitza While when we arrived it said hotel elitsa.!! And the worst is this. After we arrived and left our things we went out for food and drinks in Pamporovo at a restaurant. When we came back around 02:00 the main door of the hotel was closed locked and during checkin nobody explain us how to ho inside!!!!!! And we waited 20 minutes in -7 degrees Celsius Waiting for our voices to be heard from someone to open the door for us. Really unacceptableyou can see the photo the room with clean sheets and towels!!

Fair
Traveller Type:
  : It was warm in the rooms. Hot water all the time.
  : The restaurant