Incentra Village Hotel

Very Poor
Traveller Type: Solo Traveler
  : The location
  : The hotel posed serious safety risks, with exposed electrical wires that were hazardous, broken lower-floor window lock, and missing deadbolt on entry door. No front desk reception, out-dated facilities, description, and photos were highly deceptive.

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple
  : It was central in Manhattan
  : It was pricey but not over the top for its location.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Location was great! And the host were lovely.

Wonderful
Traveller Type:
  : The locations is tremendous and the staff was excellent.
  : It was a little more "funky" than we thought, old building, really narrow and steep staircases and the double bed seemed small, but the location and staff made up for it.

Very Good
Traveller Type:
  : Location was excellent. Great little apartment.
  : Has compact narrow stairs which would be an issue for some.

Pleasant
Traveller Type: Family with Young Children
  : Great location. It's quirkiness has positive elements.
  : We were made aware that the reception area isnt always manned (it's like someone's front room). However no real indication of what to do if no one answers.

Very Poor
Traveller Type: Business Traveler
  : The location is great and the two staff members I met were very friendly.
  : If you choose to stay here, please be aware that there is no staff member on the premises at night. This is made clear in communications. My experience at Incentra was, I am sure, unusual, but as it could easily happen again I wanted to alert other potential guests. The property has, outside the front door, a row of individual doorbells, one for each room. This seems unnecessary now that we all have mobile phones, but I thought no more about it until I was woken by a very loud ringing in my room at around 2.30am. At first I thought it was someone ringing by mistake but it rang again and again and I could hear that they were also calling the other rooms in the building. I even tried to disable the bell but it seemed impossible. I had no idea how many other guests were staying that night but I was alone and became very frightened about who was out there. I tried to call the number provided in the room for out of hours but it just went through to voicemail and so I called the police, as, it turned out, did the other guests. The police were great and cleared the potential intruder away but by then it was around 4.30am and I was unable to sleep as a result of the situation. I emailed the management that morning and asked them if I could speak to them about what had happened. Over a week later I have still had no reply, which was extremely disappointing.

Poor
Traveller Type: Traveling as Couple
  : Great location, friendly staff, very clean. Love the character of the interior and exterior.
  : Full size beds in every room are just not big enough. The rooms are easily big enough to accommodate queen size beds.