Casa Boma Lisboa - Unique Apartment With Private Balcony And Panoramic Bridge View - Alcantara IV

Very Poor
Traveller Type: Traveling as Couple
  : Just the view
  : My complaints about this property are numerous; from difficult access to the property, to the most horrible lady host that we have ever encounter in any of the numerous travels. The internet in PortugalIs spotty at best, however the host wants you to use a link on your phone to open not only the from door but also the flats one. It took us 90 minutes to communicate to the hosts, under the rain, to finally allowed us to use a code to enter the property. But the key was the wrong one. That is when she gave us the real code to enter. If that was not enough, the next day after Sintra. We get to the flat and there is NO running water. Not a note, not water from worried host. Instead, after calling her numerous time, she answered replying that it was the city having issue. The next day, still with NO running water, she never replied to me. Nor she made any attempts to help. BEWARE !! DO NOT BE FOOL Do not think that because you rent thru the guarantee under the Booking you have a said in the complaint! They were of NO help. They told me that they have to get an approval of the host to refund me the money . Even though I had no water for more than 24 hours. So what happened is that I found out that the flat below me was having a total ripped out and no one care to tell us! I had to get another place, because I am fortunate to have credit cards, but it is sad for host like that to be able to continue to do dirty with their bread and butter; us tourist! am still waiting for a reply from Booking . It has been almost 2 weeks.

Wonderful
Traveller Type: Traveling as Couple