The Cross Keys

Disappointing
Traveller Type: family with young children
  : Location
  : Very tired, uncomfortable beds, poor breakfast

Disappointing
Traveller Type: young couple
  : Room was fine but the whole property was very dated.
  : Was supposed to be full English breakfast but not available as no chef. Shower in room not working and not very well explained as to how you switched on as it was from the main bedroom and not in the bathroom as you would expect.

Very Good
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Its a good location and the price was reasonable for a twin room B&B.
  : Unfortunately there was no chef so no evening meal or cooked breakfast was available. A replacement continental breakfast with toast was provided. No hot drinks were available at the bar.

Poor
Traveller Type: family with young children
  : it had a good pint of Guinness in the bar. plenty of car park spacepub was a good size
  : staff seemed a little clueless as to how to treat hotel guests (seemed like a barman doing a hoteliers job)cleanliness was woeful. the cups in the room were stuck to the try they were on as they hadn't been washed properly. On the second day when we arrived back the cups hadn't even been washed or replaced! in fact nothing in the room had moved! the only thing that had happen was that they had dropped in 5 or six milks for our tea and that was only because we requested them.The window opener was lying on the window sill broken off from the window so we couldn't open the window.The mirror in the room was filthy with greasy finger marks (I took pictures of this).the bin in the room hadn't been emptied from the previous occupant.there was a pointless extension lead plugged into the tv, the plug from the tv would have reach the plug socket without it (we had to take a picture of this as we found it amusing)the mattress on the bed felt very old and would make springing noises as if springs were pinging in the night randomly.as soon as we arrived we were informed there would be no food getting served. (he'd only just taken the hotel on he informed us) fair enough we thought.Because of the no food we were informed it would be a continental breakfast only... this consisted of: cereal in bowls that clearly stay on the table overnight as some of them were dirty and the table cloths that it was served on were filthy too!We were offered coffer and tea which were fine. toast, white bread only, no choice to be had. the fruit was fruit cocktail from a can tipped in a big bowl. the dining experience was lacking to say the least. I actually felt sorry for the guy because he is clearly way out of his depth with no table serving experience whatsoever. Bless him. I could go on about the state of the floor, cutlery table set up etc.the bathroom in the room was dirty. the toilet didn't flush properly. the shower curtain was disgusting.

Poor
Traveller Type: young couple
  : Location
  : No hot/cooked breakfast. Broken shower. Bar closed at 9pm ..... ran out of lager.

Wonderful
Traveller Type: solo traveller
  : Very comfortable bed. The room was large, warm and welcoming.

Very Good
Traveller Type: family with young children
  : Carl and Josh really looked after us and the customer service was second to none. Breakfast was amazing and they made us feel at home with everything. Nothing was too much hard work, thank you.
  : Nothing, everything was perfect for what we needed from the weekend.

Fair
Traveller Type: family with young children
  : Breakfast, the bar very well stocked and the parking
  : The hotel is in need of a renovation. There is no lift

Very Good
Traveller Type: family with young children
  : Friendly and helpful staff
  : Decor is dated though entirely serviceable