Extended Stay America Suites - Jacksonville - Southside - St Johns Towne Ctr

Disappointing
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : they stole my money and did not let me stay because the reservation was “not found”
  : the staff

Poor
Traveller Type: young couple
  : Environment
  : Bad smile and dirty stairs and dirty bathroom

Good
Traveller Type: solo traveller
  : Conveniently located.
  : The sink was clogged and i asked to fix it, but they completely ignored my request. I was there for 2 days but i was out mostly and when i came at night it was just the same way. Luckily there was a kitchenette sink i could use instead.

Pleasant
Traveller Type: family with young children

Poor
Traveller Type: young couple
  : Location is probably the only asset it has
  : Everything else but location is poor. Probably worth $10-15 / Night. Shower was dirty and clogged, AC worked when it wanted. For a bit more I could have stayed in a much better place, This is below minimum standard

Pleasant
Traveller Type: family with young children
  : Grap and coffee and muffins.
  : Rusty bath tub.

Wonderful
Traveller Type: review category business travellers

Poor
Traveller Type: review category business travellers
  : I liked the location it was near shops and food spots. Staff were pleasant and helpful.
  : The room was dirty. There was a cap under the bed, leaves and dust.

Very Poor
Traveller Type: family with young children
  : The front desk staff was very sweet and professional.
  : We should have known what to expect from the appearance of the outside of the room. We had a 2 bedroom suite which I was grateful for the space , however the rooms were not clean to my standards. Smelled old and like stale cigarettes from the first step inside . Cockroach on bathroom floor, and ant on countertop. The rooms were outdated and everything was worn out and stained. The shower tile was cracked and so stained we only felt safe enough to wash off feet . One of the toilets clogged so my husband had to go get a plunger from the front desk to fix it, maintenance wasn’t offered or sent to assist. The kitchenette stove burners were rusted. Unable to open curtains because absolutely no privacy on the first floor with a second layer of shear curtains . Lesson learned , don’t try to save on cheaper hotels, and read the reviews from others . My kids will never forget that nasty experience.