Holiday Inn Express & Suites Houston Northwest-Brookhollow an IHG Hotel

Very Poor
Traveller Type: family with young children
  : I only stayed one night and never got my money back

Very Good
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children
  : Breakfast was delicious
  : Some of the staff members were not friendly

Very Poor
Traveller Type: family with young children
  : Smell of cigarette smoke upon entering the front desk. Was told by front desk it was a smoke free hotel. Large flying roach in bath tub probably from drain. Water pressure in sink and shower was very low. Water temp was barely warm. Soap was not usable. Front desk personnel were not cordial at all. There was no acknowledgement or eye contact. I will not reserve at Holiday Inn again.

Fair
Traveller Type: family with young children
  : The site is off to the side, no traffic and it’s quiet.
  : The staff was very inattentive and the breakfast was limited and some things were unavailable like the pancake maker. The coffee creamers were not fresh. No a/c on the 4th floor causing a bad smell in hallway. Grass was unkempt. Staff didn’t acknowledge me and upon checkout, one member was on her personal cellphone. I asked for receipt for the deposit I paid for and the front desk attendant lied and said she would email it to me. That was soon after checkout.

Very Good
Traveller Type: young couple
  : Affordable and comfortable
  : TV was not working, not enough pillows and I was charged different price for deposit for the same room. One night $50 and the next night $100.

Poor
Traveller Type: family with young children
  : It's was raining and water was in my room .All the floor was wet .

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: review category business travellers
  : the staff was nice.
  : quality of the hotel.i split my toe open due to a missing tile created a sharp edge in the room by the bathroom. I hobbled downstairs to get a first aid kit at the front desk for a bandage or hydrogen peroxide to clean the cut. They didn't have anything. Pissed off i returned to my room and cleaned it with some soap and water in the tub. Wrapped it in toilet paper. Tried to get some sleep. Around 3AM it began to rain and I kept hearing a dripping noise. Got up and looked at the window and it was dripping from the wall above the window. I wasn't on the top floor but was on the 3rd. Placed a towel down on the window seal and tried to go back to sleep. couldn't.Got up around 5:30am and went downstairs around 6:30 to find no breakfast. The ceiling was leaking down there too. as the morning progressed more and more people came downstairs to find no breakfast and to complain that their room was leaking too.by 7:30 several people were downstairs no power rooms leaking and no breakfast.Front desk guy was supposed to be relieved by 6 but his relief wasn't coming in. His manager refused to come in and told him he needed to stay for another 32 hours. I got in my truck and drove around and found a shipleys donuts running on generator power. Grabbed some donuts a few cups of coffee and some chocolate milks and returned to the hotel to offer some of the little ones some food and some of the adults some coffee.called the 1800 number for IHG to request a refund and the said i would need to talk to the hotel staff to have them process a refund. I tried explaining I they didn't have power, but they didn't care and said i would have to wait for power to be restored to get a refund. Luckily i lived about an hour away and was able to return home but some of the people were stuck because they reserved 2 nights and didn't have the money for another hotel and couldn't get their money back. Very Piss poor establishment.