Arte Vida Suites & Spa

Very Good
Traveller Type: Solo Traveler
  : Great location, nice decor, well stocked and thoughtfully arranged for guests. Loved the view from the room. (Studio.)
  : The reception is only there from 9 a.m to 3 p.m. I arrived ant 3:30 p.m and had lots of questions/problems..including the remote for the AC was missing from the room. I called and messaged to try to contact them..no answer. I managed to open the windows to cool the place down but was a bit nervous for security reasons. The morning I left for the airport,I realized I forgot my passport in the room. I called and messaged the provided 24 hour numbers (7:30 am) and no one even answered me by message or picked up the phone. Never. Luckily I still had the code to get in the building and the studio is the one room without a key card and I had left the door unlocked so I could get my passport and make my flight. That was just pure luck as I almost upgraded my room. Although I loved the place and staff was nice, I will not stay here again because if things go wrong, there is a big chance no one will respond. Also, they have a process where they have you pay a deposit with a link outside of Booking.com. This made me nervous as I have used Booking.com for years and never done this. Indeed, someone messaged me in the Booking.com message thread from this property asking me to pay via a link. I entered my card info becasue it was in the official message chat that they would WhatsApp me on the number I provided in my reservation. They did so with the link to pay. Turns out that was fraud. The property reported it and so far no unauthorized charges. I told the property they should not take payment outside of booking.com because someone knew they did and exploited and hacked them. It's a great property and great value....stay here but know your risks.

Pleasant
Traveller Type: Solo Traveler

Very Good
Traveller Type:
  : Cozy , clean and comfortable
  : Very good location