Brera Serviced Apartments Frankfurt Oper

Good
Traveller Type: Business Traveler
  : - close to the city center- very kind staff
  : I had 3 A/C units bellow my window (room 107) they made a lot of noise specially at night and even with the windows closed. If it was the summer and I had to open the windows it was going to be unbearable

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Business Traveler
  : Once we upgraded to the larger room, we appreciated the closet space and the cross-breeze from the front and back windows. The staff are very pleasant.
  : Literally everything else. The location is dangerous (I was assaulted twice); our first room was small and stuffy and had black mold; the cleaning staff doesnt do floors and shows up randomly and then gets mad if you need them to wait a little while to clean; bike storage is loaded with cockroaches. We tried to leave, but because it was non-refundable through booking.com, our only option was to pay extra for a larger room.

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Business Traveler
  : Regrettably, our stay did not live up to the description provided during the booking process. Upon our arrival, it was immediately apparent that the room was not properly cleaned, with noticeable dirt in the corners (I have photographic evidence). The room itself was incredibly small and cramped, making it nearly impossible to move around comfortably. The bed was tightly squeezed into the room, leaving minimal space on either side. Furthermore, the "bathroom" lacked a proper door; instead, there was only a sliding door that did not close securely and was positioned just 20 cm from the bed.Additionally, we were informed that towels would only be replaced once a week, which would have been acceptable if there were laundry facilities available.The description promised a fully equipped kitchen and refrigerator, but the reality is that the refrigerator is located inside a wardrobe and is so small that it can only accommodate a few small beverage bottles, rendering it impractical for preparing meals for two people.Furthermore, the description highlighted the presence of a laundry room with complimentary washing machines, dryers, and ironing facilities. Contrary to this, we discovered a basement laundry area that required navigating through several heavy cellar doors with concrete walls, grates, and exposed pipes overheada truly unsettling experience. Deep within this area, we encountered a bare room with cement floors and walls, featuring a few washing machines on the floor, all of which required payment for use. As a female guest, I felt highly unsafe in this environment. This contradicts your property's description, which explicitly states, "The one property laundry area offers you a washing machine, a dryer, and ironing equipment free of charge.

Good
Traveller Type: Business Traveler
  : Cleanliness
  : Very small apartment area Bad smell at the corridour between apartments

Poor
Traveller Type: Family with Young Children
  : The room was a good size and was clean. Easy walking distance to most sights.
  : The check-in experience was awful. The property looks like an abandoned building from the front and as we arrived on a train earlier than expected, my 6 & 9 year old and I (and our luggage) waited outside in the drizzling rain til the electronic key finally worked at 3.00. There was no signage inside that there was a lift, so we hauled our suitcase up 3 flights of stairs (only to find there was a lift after all - just in an unsigned, unlit side room behind a heavy door at ground level). The hallways and stairs were in darkness unless we moved. It was creepy. In the whole time we were there, a slamming door sound was the only other sign the building had any other inhabitants. Otherwise it felt like being alone in an abandoned building with no people around. 2 windows had nothing but net curtains so the bright street lights lit up the room all night. Even with the windows shut, the traffic noise was considerable. The aircon didn't work - we had it set on low and tried with low / med/ high fan speed - but it was stuffy and hot (and opening the windows wasn't an option overnight if we hoped to have any sleep). The bathroom lights flickered on and off.This was our first time visiting Frankfurt and we were looking forward to "#Staying with Friends" who might make us feel welcome and give us some tips for sightseeing. Instead we got a faceless building with no people, fully automated machines (and poor signage which meant a LOT of work lugging a suitcase up to the 3rd floor) and dark hallways. I would have appreciated a human to welcome us and give us tips on the sights of Frankfurt. No-one answered on the phone number, nor did anyone respond to email. In a whole month of travelling around Europe, this was by far the most depressing (or rather, only depressing) stay we encountered.