Xclusive Maples Hotel Apartment

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for AED 125 per person per night when using an available extra bed.
No cots are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

This property will not accommodate hen, stag or similar parties.
Please inform Xclusive Maples Hotel Apartment in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please note that the hotel provides a free airport shuttle for guest who book for a minimum of 3 nights in Deluxe Room type for Airport Terminal 1, 2 and 3 only ( Deluxe Studio & Deluxe One-Bedroom ). Kindly inform the property of the flight details at least 24 hours prior to arrival so they can arrange the airport pickup accordingly.

Please note that for any bookings that includes breakfast, a buffet breakfast is provided. Children below 5 years of age are entitled to free breakfast. Children between 5 and 10 years who are sharing bed are charged AED 25 Children above 11 years counts as an Adults with compulsory charge of extra person if they take extra bed or not, charges as per the session Summer AED 75/- and Winter AED 140/- inclusive of buffet breakfast, taxes and extra bed.

According to UAE Law, guests are required to present a valid passport or UAE identification card upon check-in.

Upon check-in, guests are required to present the credit card used to make the reservation. The property does not accept any third party credit card authorizations. Please note that the property cannot accept payment by debit cards. Please note that a refundable deposit is charged upon check-in for incidentals.