Amazing 1 BD Next To Principality Stadium & Castle

Pleasant
Traveller Type: young couple
  : location and the property matched the pictures
  : oven wasn’t working, not enough light

Poor
Traveller Type: young couple
  : The location
  : Great potential Broken freezer, oven, dishwasher inoperable. Kitchen kick board hanging off and chipped edges. Shower very mouldy. Duvet to small for the bed. Photo's available.

Very Good
Traveller Type: young couple
  : Location and rooms
  : Needed batteries in clocksight bulbs and needed a face lift

Fair
Traveller Type: young couple
  : The Location was amazing, City centre very close as is the Stadium, the apartment is well kitted out with everything you might need,
  : The entrance to the building & stairs are very dirty particularly the carpets, I'm sure the apartment itself was lovely when new but now everything is just old, dirty & worn out, A good clean & an hour or so repairing broken handles & replacing blown bulbs would go a long way to help, we cooked a meal one evening & had to use the torches on our phones to see stuff! also we found the apartment very noisy but because of the leaded windows don't think much can be done about that,

Very Good
Traveller Type: young couple
  : loved the location and the bed was amazxing.
  : the washing machine leaked and needs new sofas and pillows.

Pleasant
Traveller Type: young couple
  : Great location, very central. Sitting room was amazing - exactly as shown on website.
  : The flat needs some tlc, decor poor, broken elements in kitchen - but then that is reflected in the pricing but it was clean. Bed linen v poor (led to poor nights sleep) and mis sized.

Good
Traveller Type: young couple
  : Central position in CardiffApartment had spacious rooms and the shower was good
  : The apartment appearance was tired looking and had numerous light bulbs out, shower door didn't close properly.General maintenance is required to bring it up to what I would expect from a property suggested by Booking.Com

Disappointing
Traveller Type: young couple
  : The location was great and the apartment has a amazing potential.
  : In need of some TLC, there are stains, scratches, rips and tears everywhere. No love has gone into maintaining it. The floors weren’t hoovered, there was broken glass over the balcony, fag butts everywhere…very disappointing.

Very Poor
Traveller Type: young couple
  : The communication was great prior to checking in, I got constant emails about check in and codes and asking if everything was ok. I can’t fault the service from that perspective. Location was fab, 5 mins from the city centre
  : They promised me a refund for my first night However I have been chasing this up for 3 weeks since I have gotten back!!! Every time they tell me it’s refunded but it clearly hasn’t been. It’s an absolute joke. It’s a shame because The communication was great prior to checking in, I got constant emails about check in and codes and asking if everything was ok. I can’t fault the service from that perspective. Check-in time was at 3 pm and upon arrival we found that the apartment had not been cleaned. There were full rubbish bags, the bed was unmade and clearly had been slept in, and the towel was over the bathroom door to name a few things. I felt really uneasy and disgusted, especially in conjunction with Covid. I called the helpline number and the lady was very apologetic and agreed that it was unacceptable. She then called me back after half an hour to confirm that the cleaners would be coming round and the apartment would be clean by 5 pm. This was really annoying as we couldn’t get settled in, had to leave our bags in a corner and go out sightseeing until it had been cleaned. I requested a refund for the first night and she readily accepted, she was lovely. When we got back the apartment had been cleaned however it was noted that there was only one toilet roll, no kitchen roll, and no bathroom toiletries. So we just had to buy our own as I couldn’t be bothered to call up again. The actual apartment was ok - the best part was that it was in a central location 5 minutes from the city centre. For the price we paid as well it was fine. The actual apartment was run down and shabby and badly needs a revamp. I didn’t even want to take my shoes off and it still didn’t feel clean (in my opinion). I don’t know why they have white sofas as they have lots of stains all over them. The black mirror in the bedroom had a thick layer of dust. There were oil rings on the cooker so when it was turned on to make coffee it smelt burnt.

Good
Traveller Type: young couple
  : Excellent location.
  : Expensive parking.