Ocean Walk 2 Bedroom Apartment Moments from the seaside

Very Good
Traveller Type:
  : Apartment was extremely central, modern, nicely decorated, clean. Secure parking was next to the main front entrance of the building. Huge TV. Windows that open. One of the bedrooms (twin) was extra roomy. Our stay was very nice, because Brighton is just a brilliant place to be.
  : Apartment was very hard to find, even with the video. We couldn't turn the heating down. It was at 23c, too hot. It would have been useful if there had been a manual explaining how everything works in the apartment on old fashioned paper. After a lot of calling the caretaker, we ended up just switching the heater off all together (after finding out where the box was).

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type:
  : The property was comfortable, clean and well located for tourist attractions etc.
  : However, the property is in a semi-basement with views of a brick wall and very little natural daylight. It is also by the footpath to the car-park with lots of chatter outside at all hours of the day & night. The management company were over attentive with WAY to many emails & messages - mind you probably better than not getting enough information I suppose.

Pleasant
Traveller Type:

Good
Traveller Type: Family with Young Children
  : The ground floor apartment feels spacious and seemed clean. The kitchen has a dishwasher and washing machine in, along with most kitchen equipment that you would need. The living room / kitchen / dining area is a good size for 3 people. The position is very good as it's close to shops and lots of restaurants, the free parking is next door. The getaway team are very responsive and helpful at all times day and night. I couldn't see where it mentioned what to do with waste, but when I asked they told me to use the large black communal bins on Little East Street to dispose of the recycling and rubbish.
  : Make sure that if you park before collecting the key and free parking card that you go straight out and pay for the parking and redo with the parking card. Two hours cost me around 24.The windows look out on a passageway and would benefit from better double glazing. The blinds mostly cannot be opened as uncomfortable eye contact can be made with passers-by! There are some areas that look tired or where money needs to be spent. The flooring in the bathroom needs re grouting and walls need repainting. The dishwasher door does not open properly due to competing with the plinth, though still able to be partially used. All the beds are very narrow, but the sofabed is comfortable. You are given one key which can cause difficulties if people want to go out separately as the door has to be locked when going out. You also need the key to get in the main building.

Very Poor
Traveller Type: Family with Young Children
  : Geographical location could have been good, but proved to be really bad. Very misleading on the internet marketing materials and photographs.
  : We arrived at the accommodation at 10pm. Eventually found the key safe, in a dark corner, close to a pile of human excrement, less than 3 feet away.The instructions were incomplete. We did not get any explaining how to access the car park. We presumed we had to take a ticket then swipe the key fob on the way out. This wasn't the case, and subsequently we had to pay 38 to park for 1 night.The accommodation was too hot and stuffy, heating controls didnt seem to work. With windows fully opened (about 150mm max for security reasons) the noise from the loud pub next door was ridiculous. The widows open directly onto a public walkway to the car park which was also very noisy persistently throughout the night.The beds are unbelievably narrow and not fit for purpose for anyone larger than a child. These cannot be full size adult single beds and it is hard to believe they are up to spec.The place felt dirty. Various parts of the upholstery were stained, making everything feel unclean.The bathroom floor tiles were coming up from confirmed water damage. This not hygienic due to the gaps in between them. In summary, the place was not conducive to a relaxing, clean, comfortable stay.We found alternative accommodation ASAP on the Tuesday morning and moved out. We contacted My Getaways to advise of our dissatisfaction. Their delayed respond was a text on Wednesday morning. Finally spoke with My Getaways (Mark), on Thursday am and he advised we should have contacted Booking.com not themselves. He did not accept any of our concerns and has refused to issue any kind of refund for car parking or 2 nights' accommodation.With hindsight I should have done more research and found the already numerous negative reviews on Trip Adviser before booking. Since I booked with Booking.com this also reflects badly on your standards. I will be adding my review to the list on TripAdvisor and elsewhere to help prevent anyone else from being similarly disappointed by My Getaways.

Pleasant
Traveller Type:
  : Location was great for convenience
  : Was so noisy all night due to pathway running alongside bedrooms and lounge