Fairfield Inn & Suites Austin University Area

Wonderful
Traveller Type: Solo Traveler
  : Underrated location. A short drive to most of the hottest places in the Austin area. Would definitely consider this hotel again during football season.
  : N/a

Wonderful
Traveller Type: Solo Traveler
  : The staff were so friendly and accommodating, and welcomed me so kindly every time I came and went. I also liked that they offered really good coffee at all hours. One of the biggest selling points is that they do not charge extra for parking
  : The floor of the room is dirty and it was gross seeing my feet look so dirty. The sink area was also extremely small and I would have liked more counterspace

Disappointing
Traveller Type: Family with Young Children
  : Location
  : Discrimination towards me with my service dog

Disappointing
Traveller Type: Family with Young Children
  : I think the breakfast set-up was nice and suitable for the hotel stay cost. The maintenance man was by far the most friendly person although I did not see him but a couple of times. His demeanor made me feel like he was glad we were guest at his location. I also, liked the idea of the staffing remembering the name of their guests. I like the idea of a common area to meet up with other hotel patrons but provide some since of privacy from windows when your are there with your belongings exposed. The manager was nice just need to understand ADA accommodations usage
  : The pet policy that welcomed service animals but upon arrival the guest was forced to disclose the type of support the state certified animal provides, my daughter and family upon their arrival were forced to disclosed her medical condition and need for the service animal and initially denied the stay for the animal & leaving them without accommodations for lodging so I asked what is a resolution that we can reach because they are here with nowhere to lodge. So I asked the manager to charge the additional daily pet deposit of $20 a day to my card on file just so they can hotel accommodations, that was horrible & humiliating for us and shamed my daughter about her medical condition, I do not believe she will return there but I am willing to because I believe in at least trying to move forward based on the pros & cons of the experiences.I do know the property is older & that's ok, just get some good old fashion comet & power washer and clean those bathtubs, to get where the floor mats were. Also have a regular bi/monthly schedule to shampoo all carpet areas.Have a tv set-up so guess(mature) can watch their Roku not forced to have a paid account to watch movies.I would have felt better about leaving/retuning to the property especially at night if there was adequate secure secured guest fencing. I travel work & nightshift, I want to feel safe lighting. The in the common area where the dinning/TV is provide the nice remote shaded drapes when the sun is up in the Texas 3 digit heat & at night have the private screens which the guest can see out but no one can see them. The customer service on the day shift was very nice and pleasant, the hotel room attendants were excellent and friendly & helpful but the evening front desk person seemed as if they were just there trying to get through the shift, she barely was acknowledging if the guest were in the same room or waited until the guest asked for help.

Wonderful
Traveller Type: Traveling as Couple
  : Quick registration. Place. WiFi
  : Room needs to be remodeled. AC not cooling properly.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : The breakfast was great, hot and fresh. The diner area was a little crowded when more people arrive for breakfast.
  : The surrounding area of the hotel doesnt give you a comfortable view and feeling.

Good
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : beds
  : loud doors

Wonderful
Traveller Type:
  : Very clean everything worked very comfy
  : Could not use my cash app card Extend breakfast another hour lol I woke up late and missed the breakfast