Granada Luxury Okurcalar

Wonderful
Traveller Type:
  : In general top service and friendly staff. Very clean. Easy free parking. Food is better than average, but not amazing. Great shows in the evening. Pretty nice layout. The spa was amazing and can recommend this to anyone. Worth the money. Location is good if you have a car, because you can see both Alanya and Side. Hotel is between these 2 cities. And its only a 10 minutes drive from the beautiful Alara Castle which is probably the most amazing castle I have ever seen (out of 100+ castles), please be aware that its quite dangerous to get up the castle.
  : Room next to elevator can be noisy some times due to people talking loud. But this is probably the same in any hotel, so I can live with it. Location is far away from Alanya and Side, only doable by car, taxi or bus.

Wonderful
Traveller Type: Solo Traveler
  : Everything is perfect
  : They guys in massage they just keep follow you to go and make massage to make money of you and the massage is very very expensive

Fair
Traveller Type: Family with Young Children
  : Thw staf
  : The food Not clean at all

Good
Traveller Type: Family with Young Children
  : Location is good , facilities is good , food is good
  : Rooms is small Duble beeds is very small and mattress not comfort Room clean need to be better , they didn't clean the floor in the room In dining room and terrace, they didn't make basic clean for tables, just put runner upper dirty table I order tow double rooms ( big rooms ) I get only one room and the other is small one with tow separate beds! Almost i stay 9 nights and demand to change later , they didn't change !! For late check out , they give underground room with very bad smell (damp and musty smell) and not clean room ! German and Russian guest get extra attention from the staff especially the waiters (It was racist and insulting)

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Hotel is nice,the pool and the beach are nice
  : I don't receive a good room, the boy from reception said that my room will be change next day,but next day did not change. I booked standard room with sea view and I received a room with sea view but not in the main hotel, my room was in an appendix of hotel.

Disappointing
Traveller Type: Solo Traveler
  : Facility, hotel hosts/hostess and location was great
  : Rooms are not as per selection, Cupboards fell off the hinge on opening, one room had a leaking AC, molded silicone in bathrooms, horrible smell as you get off the elevators by the restaurant all the time!you feel sick before even starting your meal, indoor lobby, restaurants and reception areas were unpleasantly hot all the time (poor AC system), there's no effort to even make the reception, lobbys and rooms smell as if you walked into a 5 star luxury resort. Luxury 5 star accomodations should leave all 5 senses engaged and satisfied at all times.Customer service from the reception manager was disappointing and tasteless, no concern for assisting where possible once they have your money. Booked 4 sea 'view' facing rooms, where the images all have glass balconys and was given rooms with a large width and height brick balcony. Was impossible to be seated on the balcony and enjoy a view let alone view the resort pool decks or much from your room. On requesting to change rooms I was told it is sea facing not sea view and the images online are not the same and it can change (false advertising) had to chase up everyday only to be told after the stay that no room change request was requested. Customer relations manager seemed sympathetic on the day we checked out. Which by the way was the first time the reception manager said we should speak to customer relations.Food options where large is quantity but lacked quality and taste. 7 out of 11 from our group ended up with tummy issues by day 2.The spa is poorly kept, very noisy and you have to walk in crowded areas to get to the next treatment (In barely any clothes as they do not provide gowns). The treatments are not up to standard. Part of our package was a face mask, which we had to wash out ourselves in the bathrooms. they expected women to sit almost naked in a communal hamam. At the entrance is two fish pedicure tanks that are have unclear dirty water.Would not recommend the Granada chain.

Very Poor
Traveller Type: Traveling as Couple
  : nothing
  : The staff does not cooperate and does not know how to speak, we booked through Booking and chose the option to pay through the Booking app, but we were surprised that the hotel did not want to charge the credit in advance and asked us to pay at the reception in cash, so this is a very large part of our wasted money.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple