Pensjonat Biały Potok

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Family with Young Children
  : The hotel is located in great part of Zakopane - very quiet and peaceful neighborhood, yet main street is only 10 min walk away. Also close to some of the hiking trails. The breakfast was good and tasty, nice variety of food. When we went hiking on a very early morning, we were able to pre-order our breakfast packed and these were some of the best packages we've received on similar occasions.
  : When we arrived and got to the room, we realized it's without balcony. Although it was clearly added in the list of amenities and mentioned in the description of the room in Booking.com. At first, hotel manager tried to blame it on us, saying that we didn't request a balcony and didn't contact the hotel that we want a balcony (then why it was mentioned in the list of amenities?!). After some discussions, they upgraded us for 2 nights (out of 4) to apartment which had a balcony and gave us a bottle of wine. After these 2 nights we had to go back to our twin room. This was the best how the hotel could help us as all the rooms were booked and we were thankful for that. And more - our room (Nr. 5) was on the first floor and window lead to a commonly used terrace. We had some instances when we were changing our clothes in the room and children were running around the terrace - so, right behind our window. So yes, privacy in the room was an issue. Also, if we'd keep our window open, anyone could climb into our room. Which was not nice feeling at all. The smell in the first floor of the hotel was... something. I cannot even explain it, but it smelled like some chemicals all the time there. We didn't enjoyed the smell at all. Overall, despite the really nice food and friendly staff, I wouldn't stay here again.