Chula Vista # 2520

Very Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : If you plan on swimming book elsewhere very miss leading has nothing to do with Chula everything is extra at full price no alarm clock no phone lol that was a first weird
  : No swimming only outside pool no water park passes no discounts

Poor
Traveller Type: Family with Young Children
  : Kept declining my card

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : It was clean
  : My room got broken into and they wouldnt move us to a new room

Very Poor
Traveller Type: Family with Young Children
  : adjoining room door kicked in. huge stains carpet. hole in wall. lights out. no cups or glasses. hornets nest on balcony. high price with low standards . how could you rent that?

Very Poor
Traveller Type: Family with Young Children
  : the vill was comfortable but there was some kinda food on the carpet and bird poop all over the patio door chairs
  : the staff/ Chula vista owner is double charging all of the booking .com customers they were rude and were lying right to our face told us we had to pay an extra charge of 73.66 if we want our room number and couldn't tell us at first what this charge was. scammers they made up this charge to get more money out of their guest as I questioned this charged many people next to me just pulled out a credit card and swiped with no questions asked that's not a good way to do business the owner/ceo would not come out n talk to me I was honestly ready to call the new on this scam but it took 6 hours to get my children into the room because of another issue we had with booking.com so by then I was done n just didn't want to be on vacation anymore.

Poor
Traveller Type: Family with Young Children
  : Absolutely nothing
  : The carpet was filthy. I couldn't let my baby on the floor. The pillows had stains on the them. There was a chair missing from the dining table. There was a hornets nest on the balcony that we called about but nobody came. The adjoining room had a padlock on it and we couldn't get in it so we had to call and have it removed. We found the reason for that was because it had been broken into and the whole door & lock was broken. All the essentials were of the cheapest quality possible from the toilet paper to the 2 disgusting pans, to the silverware. I used to have a time share at Chula Vista and loved it, that's why I chose it. But, I am appalled & disappointed at the the quality if this room. We paid over $1000 for 2 nights with NO water park passes when we could've stayed at Glacier Canyon where we usually stay. We'll be going back there. Never again will I stay at Chula Vista. You lost a long time customer.