Rock Cottage

Wonderful
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : Although needing tlc the accommodation was clean and comfortable. The location in regards to amenities and proximity to town was perfect,
  : Me and my family found Rock Cottage a little bit dated and in need of some tlc and updating. There was lots of issues with the (cottage) as it was stated in the description, it was actually a flat above an industrial cleaning company, there was no mention of this amywhere, this was the main issue we had as the company started work at 4am using industrial washing machine and dryers which would then keep us awake as the vent went stright up through the apartment. The toilet seat was broken, the extractor fan was also dirty and broken. There was no basic cleaning materials such as hand soap, washing up liquid or anti bacterial spray or sanitary bin in the bathroom. The plates were not big enough to eat proper meals, they were more like side platss. The TV was very basic no freeview or netflix. Which is not good when there are children that need entertaining. Outside was very unkept and not very welcoming with overhanging bushes and weeds and the outisde light didn't work.

Poor
Traveller Type: Family with Young Children
  : Location
  : 1. On arrival - the instructions don't mention how to find the property it was luck and a nice chap who was staying close by who had stayed there before - he said you'll never find it alone - you go up that slope passed the tip that is outside the back of the property and by the way there is no sign unlike all the other cottages! On arrival outside yes it was an absolute tip -it would take an hour of someones time to make it presentable and welcoming!2.On getting into the property no WIFI even though there was a poster with detail on I rang H&S they just said oh yeah its an old one the owner has given us another (WELL CHANGE IT THEN) I missed a TEAMS call planned for work whilst messing which caused me issues. Then when I did get onto the WIFI with correct code we could only get the laptop to connect no phones.3. So I thought lets watch 30 mins tv as we were shattered and yep you guess it the TV didn't work - no signal we rang to get it sorted three times and emailed, on the third time to be told it wasn't host and stays issue it was the owner who wasn't responding and he was responsible not them.4. The property clearly hadn't been cleaned properly - only the beds and bathroom. There were some really weird pellet things all over the rug which my dog found immediately so we had to methodically pick them all out of the furry rug to protect her from eating anything dangerous.5. I thought oh i'll have a nice warm shower and we'll go out but yep you guessed it shower (noted as being broken in reviews previously) was still broken and just placed on a broken mount so you had to hand shower - no nice relaxing shower for me. We had no TV or WIFI for the stay therefore spent 99% of time forced out of the property which wasn't the plan - not a relaxing break and BTW Stop calling it a COTTAGE IT IS AN APARTMENT PEOPLE!

Fair
Traveller Type:
  : The view from the flat, out over the harbour was well worth the visit, and a stone's throw from the centre. The flat is very spacious, the beds were comfy, and the bathroom a better standard than the rest of the flat.
  : This is a flat, not a cottage, and it's over a launderette, which is noisy from early morning, we think there's a vent that goes right up through the centre of the flat too. The flat was very basic, tired decor etc. There was no tea, coffee, welcome pack etc, but I did find a lonely teabag sitting in the bottom of a cupboard. It could be lovely, with a bit of love putting into it, and the basics of tea, coffee, sugar supplied, we've stayed places where a welcome pack of biscuits/bottle of wine is supplied, and it really does make a difference to your stay.

Very Poor
Traveller Type: Traveling as Couple
  : Only the location
  : Cleanliness, we found a dummy in the reclining chair, under the bed there was a perfume lid, deodorant lid and clearly not been cleaned properly (despite a 60 cleaning fee). Flooring in kitchen was raised due to what we assume was a leaking washing machine, which I cut my foot on, cooker hood in kitchen broken, bathroom vanity light not working, marks on the fire place, sofa not connected together. No toiletries, washing up liquid, only a small tea towel provided, not even hand wash. The access path to the property is a steep cobble (not steps) which is dangerous in wet weather. We have been given a full refund by the property management company as a result

Poor
Traveller Type: Traveling as Couple
  : Space was goog light inside clean had a 60 minute make over
  : Foot path to property filthy muddy unkept ,tv did not work,phoned up waste of time ,extractor over cooker was broken ,no garden as advertised and is defiantly not a cottage its a flat above an industrial laundry,no internet computed in but didnt work ,as for 60 for cleaning not worth the money stopped in better for half the price would not book again and that doesnt happen usually ,if you are elderly you should put this on discription because the ramp up to the flat is leathal greenwet slimy,not pleased at all ,very very disappointing,tv is a general commodity and if you carnt get that right you are doomed ,no card in sky box that was from the 70s by the look of it and worth ten pence disgusted will not book with host and stay again after this experience yours very disappointed customer after booking with you on numerous times

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : The location is the only good thing about this FLAT not a cottage.The lovely ladies who work in the laundrette under the flat who helped us.
  : The fact its advertised as a cottage NOPE it's a flat above a commercial laundrette.The state of the entrance area as you walk in is disgusting the fact it wasn't even ready by the time we got there at 4pm but you have to be vacate by 10am.Then the No WIFI and with 2 kids that's not really a good start considering we only booked it because of that reason.And when contacting the owner Simon who can most definitely talk the talk so nice so understanding but who also bare face lies to you .Oh I'll send someone to fix this I'll come myself to fix this no such thing.Again the ladies of the laundrette tried to help us hence we got the owners number.Please please please take note of other reviews because I wish we did.