Almmonte Sensum Suites Boutiquehotel - Business only

Wonderful
Traveller Type: Traveling as Couple
  : Breakfast was good, vegan option on request Everything was clean and perfect Great view, clean pool and spa Well equipped
  : The mattress was too soft for me.

Very Good
Traveller Type: Traveling as Couple
  : Beautifully designed boutique hotel at the top of Wagrain, Kirchboden. The staff went out of its way to make ours a pleasant stay. They clearly were instructed to go above and beyond on their customer service, offering us breakfast when the breakfast had passed, offering drinks in the pool and providing excellent recommendations during the dinner.
  : As the Almmonte Sensum Suites are not staffed overnight, it took more than 20 minutes for the owner to arrive, when the smoke alarm went off at 4:00am (no fire service either). Although the owner did apologise, it didn't feel like he meant it. Moreover the promised vouchers never materialised

Wonderful
Traveller Type:
  : The hotel is modern and amazing, staff is very friendly, wellness area is beautiful. The bed was absolutely amazing!
  : The outside pool could be heated more so you can really relax in it even in the winter after skiing. Also, we missed the open restaurant in the evening, so we had to find other solution in Wagrain.

Good
Traveller Type: Business Traveler
  : Very beautiful place, the hotel looks nice, rooms are big and really clean. Breakfast was delicious, but not very diverse. In general, I'd recommend this place
  : Somehow there were always issues with the service. The hotel has a bike rent service, but they don't make sure the bike is suitable - I got a way too high one, as the smaller bike was broken. The lady left me with it and disappeared, so I was looking for her to exchange it. As a result, they found a better option, but in another hotel (around 7 mins walk). Additionally, there was a confusion with massage, whether it is possible or not - had to check at reception several times without success. So, nobody confirmed the massage in advance; they just called me 20 mins after the pre-scheduled time and told to go to another hotel again because the staff was waiting (?). However, the massage was great and relaxing

Fair
Traveller Type:
  : The breakfast and the restaurant and front desk staff were very good.
  : However our stay was ruined when we were asked to pay 80 per person to use the wellness area on the day of our check out. When we asked to speak with a manager he was too busy to come and speak with us. This was originally planned as a ski day but my friend was injured and could not stay in the hotel so we needed to change our plans for the day. I have never experienced such a low level of hospitality in such an expensive hotel.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Poor
Traveller Type: Traveling as Couple
  : Breakfast, spa both fine Rooms as a whole very new although ours was really quite small
  : Whilst some aspects of the hotel were pleasant enough, overall we are very dissatisfied. When you book a skiing holiday, certain things are of high importance; ski to door access, availability of ski hire, ski passes being available on site. All of these are even more significant when you book a short weekend break, and having these facilities available saves hours of your precious time. We looked at multiple hotels and picked the Almmonte Sensum Suites because on their Boooking.com page it is listed as 'ski-to-door' (Booking.com defines this as ski right to the property's doorstep), and that ski equipment hire and ski passes are both available on site. So imagine our frustration when we arrive for a quick weekend of skiing and need to use the Ski-Bus to get to the nearest slope, and find there's no availability to either buy ski passes or rent ski kit on site. We raised this upon check-in with the hotel staff who then tried to claim there was a (out-of-use!) nursery slope somewhere across the road. This does not constitute ski-to-door access, and clearly does not fit the description on Booking.com listed above. Furthermore we have clear photographs and Google Maps screenshots which show this does not meet a 'ski-to-door' description by any stretch of the imagination. This is clear misselling of the hotel and its facilities