Betariel Apartments S32

Poor
Traveller Type: Traveling as Couple
  : The location of the apartment is very good
  : The bathroom is very smallThe cleanliness was very badThe room was free of any equipments

Disappointing
Traveller Type: Solo Traveler
  : In a good location
  : Staff are not responsive

Very Poor
Traveller Type: Traveling as Couple
  : Nothing
  : No heating at all so basically was so cold also the shower was awful no kitchen and no cleaning at all basically was horrible and I have to mention the check in process which was ridiculous. There is no reception at all and the monitor of the check in was broken down so we waited 5 hours just to check in . I not recommend this apartment!!

Disappointing
Traveller Type: Traveling as Couple
  : construction works starting at 7:30am

Very Poor
Traveller Type:
  : The apartment number 30 has laminate floor in the bathroom. There are possible signs of water damage in the structures and there is a window to the stairwell from the bedroom and the front door seems to be an old living door glass door which would be unfortuantely too easy to break through. Our group started have severe symptoms from mold in this apartment.

Very Good
Traveller Type: Traveling as Couple
  : The price
  : Check in process

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : Nothing
  : Everything

Poor
Traveller Type: Business Traveler
  : Nothing at all
  : If there was a rating below 0 for customer service, I would use it. If an issue arise, nobody will answer your calls, you meet a dirty screen upon arrival where you are obliged to type your data while someone types on it to give you instructions (totally dystopian experience). Once done you need to go at other street number where you have to type in codes that were given to you... on the screen (take a pic unless you have a very good memory). The "studio" (rather the room) is not very clean, no electricity in the bathroom, no amenity, there is a sort of kitchen with a few plates, glasses and and cutlery (forget cooking anything in there). Also, they take a deposit which is not clearly indicated in the ad (which they refund later). I am not a really demanding person when it comes to accommodation but this really does not pass the standard.

Fair
Traveller Type: Family with Young Children
  : The room was clean in this price you cannot except something phenomenal in vienna.
  : There is no person present on reception desk, there is no facility to cook something,you can only warm your prepared food in microwave and kettle was also available. I don't know if construction work is still going on besides the building if yes then at 7am they start working and after that you cannot sleep