Sole & Luna apartments

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Great location. Handy for all the amenities
  : Knowing it was up 3 flights of stairs and no lift. We had a big heavy suitcase and not all suitable for travelling around Venice but especially for the apartment.

Very Good
Traveller Type:
  : Lovely location in the heart of Venice. Spacious and bright flat, comfortable. The host let us leave the luggage since we had a late flight and were able to enjoy Venice all day long before departure.
  : Some confusion about the payment. Apart from that, all good.

Pleasant
Traveller Type: Family with Young Children
  : Location was in a nice neighborhood and really close to a grocery store. It was very nice to have coffee, cooking oil, salt and vinegar provided.When we had a problem with the hot water heater we appreciated that the management was able to fix the problem, even on a work holiday.
  : The kitchen lacked lids for the pans. Its hard to make water boil without this. There were only two pan lids. As far as utensils, there was no vegetable peeler or paring knife. There were no kitchen towels or dishwasher soap. There was, however, liquid dish soap and paper towels.There was a problem with a badly stained sheet on one of the beds. That does not give one confidence about the cleanliness or care given to the apartment!The shower head in the bathroom off the kitchen needs a cleaning, as it sprays everywhere but down! I suspect calcium deposits are blocking the holes.The baby bed was outdated. Potential safety issue.The bed in the bedroom with the hanging closet needs a new mattress. Half the mattress has sunk.The second bedroom with en-suite bathroom has no hanging closet and the dresser drawers do not open and close easily.The sofa in the living room has a large white stain and one of the arms is ready to fall off. Its also rather dark in the living room space with only one floor lamp. The living room could also use a chair or two.

Wonderful
Traveller Type: Traveling as Couple
  : Perfect location, quiet place, any noise from street
  : Little cold in bathroom, despite warm radiators

Good
Traveller Type:
  : The apartment where we stayed for 2 nights was cool and spacious. The location of this accommodation is a highlight - a quick walk and you reach lots of interest places in Venice! General communication with the host was also a good thing. When we arrived there was a strike in the national transport system - the host was patient and understood our late arrival.
  : We had problems during our stay at the accommodation: we booked the Sole apartment, but other guests that had booked the Luna apartment arrived earlier than us and took our apartment. This was terrible! Although I understand that it was the other guests' fault, the management of the keys could be done in a safer way - why did they have access to the keys of my apartment? As I had paid for something that I couldn't use, I expected more support from the host - mainly related to future compensation. Unfortunately they didn't help me with this topic - I received a voucher only after talking directly and insistently to Booking support. Otherwise, nothing would have happened. Finally, the host accused me of not leaving the money for local tourist taxes, what was not true. I had all the pictures to prove it. Later they realized it was a mistake of someone else.