Guesthouse Kupittaa

Disappointing
Traveller Type: Traveling as Couple
  : The beds were actually more comfortable than they look like.
  : So apparently the key box for the building is broken, but this information is only shared after you pay for the room. The problem is that - you have to pick up your key from over 5km away from the hotel. It is unacceptable, and I will be contacting booking.com for this. Is the guesthouse willing to reimburse the visitors for travel expenses from needing to find ways how to pick up this key, since they decide not to inform about this in advance?

Good
Traveller Type: Solo Traveler
  : Location
  : TV doesn't work

Poor
Traveller Type: Business Traveler
  : No breakfast included
  : Check in was arranged in a hotel 6 km away from the b&b location and it was mentioned only in the confirmation that arrived much later. If I had known this I wouldn't have chosen the place for my stay. I traveled by train, walked 1.5 km to the Guesthouse only to be aware of the fact that I wouldn't be able to receive any key for my room there but had to go by buses the 6 km to receive it. Thus I missed the programme I was scheduled to do the same evening. There was also no chance to have any refund if you would change your mind.

Poor
Traveller Type: Solo Traveler
  : The keys had to be picked up on the other part of the city (approximately 6km from facility), there were not enough kitchen ware, everything was not maintained in a good condition.

Poor
Traveller Type: Business Traveler
  : I had to collect the key from the other side of the town at West Side Hotel (distance 5.4 km by the car one way) as there was no reception and I was told that the key box was broken. In the past here was at least reception and Lidl style simple breakfast for the same price. The room was so cold that I had to sleep my thermal underwear on although an extra radiator was on the whole night. The temperature outside was -10 degrees. No pictures of the rooms are shown on the website probably as the rooms are so dated looking. The furniture and appliances were disfunctional and for example some lights were broken. This building should be demolished!

Very Poor
Traveller Type: Solo Traveler
  : The night receptionist try to do her best. It was a young lady, who do what she can do to make my stay a bit better. Lovely person!
  : The general manager is an angry man, who doesnt understand the basic rules of hospitality. I have to pick up my keys 10kms away from the actual place. And he was just saying that I was stupid. Definitely the worst experience I have. I badly recommend.

Very Good
Traveller Type: Business Traveler
  : LocationRuleUpdate
  : Tidyness Services

Poor
Traveller Type: Business Traveler
  : Bed was clean
  : Location Staff I had to pick the key up very far from the guest house Broken entrance door The place looks anabdoned So unlclean Too much money for what I received