Hilton Garden Inn Tampa East/Brandon

Good
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : easy check in
  : TV in room 426 didn't work. Almost cut my finger on elevator call button on ground floor. Ice machine on 4th floor is broken.

Wonderful
Traveller Type: young couple
  : The location was perfect clean and cozy.
  : The ice machine was broken on our floor, just my opinion but the bed wasn’t comfortable and it took forever for check in to locate my reservation.

Disappointing
Traveller Type: young couple
  : The rooms were comfy, the bed was fine, the Air Conditioning was great, and the room amenities were good. The staff was all very nice, personable, and professional. They made us feel very comfortable! The area is beautiful and is a great location for any events at the MidFlorida CU Amphitheater. The grounds are well-maintained and inviting. I didn't see any trash lying around, broken items, or disarray, so it was evident that the staff cared about doing a good job. The hotel is a bit dated, and the carpets probably should be deep cleaned, but they weren't excessively dirty and nothing was undermaintained.
  : The internet was down in the entire hotel (not the WiFi, but the internet connection). After the 2nd day, I asked if there was an ETA to get it fixed and was told no. I then asked if there was any way to get kitchen vouchers or something to compensate and was told that they weren't offering compensation since it wasn't the hotel's fault (it was Spectrum's). The staff were all understanding, but I do take issue with this situation. I am an HH Gold member and specifically, go out of my way sometimes to stay in Hilton group hotels. I do this because amenities, quality, and consistency are important to me. WiFi/Internet access (free for HH members) is a staple for me when I travel. This is especially important for me as I work remotely, and even when on vacation I am doing research on the things we're doing at the hotel. I had to use my phone's data as a hotspot (100% of my cost). With that in mind, while I understand that the hotel and staff had no control of the situation, internet access is a basic and relied upon amenity at Hilton Hotels. It certainly wasn't my, or any other guests', fault either. Therefore, some sort of compensation (or at least an attempt) should have been offered. A few free drinks or breakfast would have gone a long way to earning back my satisfaction. To that point, the food was ok, not good, but ok. It wasn't the cook's fault, just frozen/packaged food. For the premium paid for the food, the quality was disappointing. Finally, while the room was fine, the toilet was wobbly and needs to be "seated" (probably with a new wax seal). I didn't mention this to anyone, so I only bring it up as a small thing that should be looked into. I won't say this was a horrible hotel because it wasn't. It was perfectly fine, but I don't think "Fine" is something that Hilton Hotels strives for. If I wanted "fine" I'd go to a cheaper hotel chain...

Good
Traveller Type: young couple
  : Good location -quiet rooms
  : I thinks its due for a makover -the rooms are so so

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : Staff friendly
  : Hallway rugs dirty. Bathroom tub slanted. Hook missing on bathroom door but back was still on door.Restaurant didn’t have many things saying it wasn’t delivered. No towels at the pool. Charged me 50 cents for a plastic cup.

Disappointing
Traveller Type: young couple
  : TV was broken, gel bath bottle was almost empty