Casa da Suite Duchessa

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type:
  : The layout of the apartment was excellent as parents could relax once the kids were in bed.Very large balcony.Beautiful views from one of the bedrooms.Both bedrooms large enough.2 bathrooms Small but functional kitchen.Flexible and responsive reception person.A few minutes (uphill) from the train station so convenient if you don't have a car.
  : Beds were not super comfortable, mattress felt old.

Pleasant
Traveller Type:
  : Location - close to station and town centre Amount of beds to accommodate our group
  : Bit old Repairs needed Light globes blown, toilet didnt flush properly No fans or cooling Broken ironing board

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children
  : good location and v spacious and clean
  : Some electric fans would have been good - it was very warm in there. Also, couldn't find an electric kettle

Pleasant
Traveller Type: Traveling as Couple
  : Good location & parking available. Host available for contact via WhatsApp. Comfortable bed
  : A self-catered apartment with no frills (soap, shower gel) except washing up liquid & toilet rolls. Parking in underground garage with very steep hill to approach by car & on foot. Old-fashioned decor but clean.

Disappointing
Traveller Type: Traveling as Couple
  : The flat is spacious and not far from the lake and centre.
  : Not clean: mold in the shower and dirty cooker Nicer pictures in the Internet than the place looks in reality. No light in the kitchen for 3 nights. The maintenance was not able to solve the problem. When we asked for a refund neither the check-in nor the administration felt responsible and the manager didn't give a reply.

Poor
Traveller Type: Traveling as Couple
  : The apartment is located next to the main train station in Stresa. The size of the apartment is ample and there is lake view from the double bedroom. Sunlight fills the living room in the mornings.
  : Watch out before you book, the price of the room advertised is less than half the total amount after taxes and fees that are tagged on after booking (87). The check-in process was painful. Even though this accommodation is walking distance from the main train station, you cannot check-in without going to the property manager's office in Baveno some 5km away to collect the keys. Limited public transportation is available on Sundays and the management company would not compensate for the 15 euro taxi cost to get back to the apartment. Inside the apartment, the interior decor is tired and dated. Kitchen cabinets oddly organized. There is no electric kettle for chai. The double bed is two really old uncomfortable single mattresses put together that do not line up. The bathroom has been recently renovated but the toilet gurgles constantly and the sink doesn't drain properly. I told the management company we would check-out at 11am per the information sheet in the apartment and our transfer, which they agreed to, but the cleaning crew arrived at 10:30am and walked in to the apartment without knocking. Booking.com should seriously reconsider whether it wants to offer properties like this to its customers.

Very Poor
Traveller Type:
  : The apartment was smelly and filthy with basic issues of hygiene (see photos). There was very bad smell throughout the apartment; blood stains on covers, hair in the bathroom and bed, residue on the toilet brush, mould stains in the shower as well as paint coming from the ceiling, and water damage. We filed a solidly documented complaint which was ignored by the Casa da Suite and unfortunately learned that booking was not very helpful either.