Norton Road

Poor
Traveller Type:
  : location and parking
  : The hosts had had a bad guest the night before meaning extra cleaning was required. They hadn't had time to dry the sheets or towels properly, despite moving our check in time back to 16:30 while we were already en route. The sheets and towels were wet but they put them on the bed anyway to try and get away with it. It wasn't their fault they had bad guests, but i personally would have nipped to matalan and bought some new bedding and towels. They'd get to keep them as spares for the future to avoid this situation and over the year it wouldn't have been a major cost to the business. Instead they put wet towels and bedding on the bed and acted like it was ok. We got there and the cleaners were still cleaning. We put some drinks in the fridge. There were still some drinks in the fridge which had apparently been left by the previous nights guests. The cleaners then emptied all the drinks including the ones we'd just bought and put them outside in a binliner! Luckily we realised in time before they went in the bin (or back to their house?). They offered us a 10% discount for this, laughable after sleeping in wet bedding and not being able to have a shower before we went out due to the wet towels. They even suggested that the drinks they gave us back after nearly throwing them away were some sort of bonus that should contribute to compensation. Embarrassing. Check out the screenshots of the conversation! We did break a glass! Sorry about that.

Very Good
Traveller Type: Business Traveler
  : The space in the house
  : The door on the bathroom

Very Good
Traveller Type: Family with Young Children
  : location
  : dining rom to small

Very Good
Traveller Type: Family with Young Children
  : The beds and no propers mirrors.

Pleasant
Traveller Type: Family with Young Children
  : Location was ideal. Beds very comfortable. Having washing and drying facilities was an extra bonus.
  : Stairs: The stairs is not safe, especially for young children. The house was very cold on arrival but that was sorted with a text message (Thank you) All internal doors need working locks. Upstairs bathroom needs a lock and maybe install a shower curtain so other guests can't see through the glass toilet door.

Poor
Traveller Type: Business Traveler
  : it was clean
  : property was in need of a lot of work, the area its situated in is extremely rough. neighbours causing chaos fighting in street playing music till all hours and extremely hostile, would be very concerning if women and children booked.

Disappointing
Traveller Type: Family with Young Children
  : Location fine. Spacious property.
  : A decent shower (shower falling off the wall), plug sockets falling off the wall, beds need to be more comfortable.

Very Good
Traveller Type: Family with Young Children
  : Liked the location because it was close to where we needed to go. Clean. Brilliant communication from the host.
  : Only 5 bath towels and no hand towels for 6 people. Nit enough crockery for everyone.

Good
Traveller Type:

Good
Traveller Type:
  : Good value for money and helpful staff. Walking distance to town centre.
  : Very cramped communal space for 7 people. No locks for the bathrooms. Mouldy smell in downstairs bedroom. No wine or Prosecco glasses. Only one roll of toilet paper in each toilet so had to buy more. Only one towel provided on double bed and I booked for 8 people.