Best Western Plus Airport Inn & Suites

Very Poor
Traveller Type: solo traveller
  : Nothing
  : June 6 was the night me and my sister arrived at 11:45 pm after a nonstop 11 hr drive to this hotel . Alex was the guy in front desk that checked me in and gave me a keycard to room 322 , when we both went to the room the door on the outside had a sign that said do not disturb which was odd. We thought they forgot to remove it. When I placed the keycard on the door it got green and I pushed the door in but I felt resistance , I tried again and when I opened the door all the way ( didn’t go in ) it was dirty and the sheets where on the ground and I heard a sound that people were the room so I stepped out . I went downstairs and explained to Alex what just had happened and he got into the computer didn’t say anything and after 5 minutes he said “ are you sure it was dirty “ . I told him to go up there himself . At this time it was already passed 12 am . He had checked in two couples when I was first and waiting for room in the meantime. After several minutes He gave me a second keycard room 330( didn’t say anything about the situation or apologized). And the same thing was at the door , a sign that said “ do not disturb” . I knocked to make sure and waited and nothing . I put the keycard and it turned green after trying to push the door a door latch locked stopped me from fully opening the door and there were lights on inside the room . Unbelievable !I went downstairs and was very frustrated. When I told him again what just had happened , he went into the computer and then picked up his personal phone ( didn’t explained at all what he was doing ). After a dad with two kids came inside the hotel room check in and waiting while he was on the phone . I asked him after 15 minutes of waiting , can you please explained to me what’s going on? He said he was talking to his manager and figuring out what happen to those rooms . It was already approx 12:35 am . He then stopped the phone call and said I’m gonna check this people in .

Very Good
Traveller Type: solo traveller
  : Nice size room, clean and comfortable. Breakfast selection was good. Shuttle driver was super friendly.

Poor
Traveller Type: family with young children
  : Tv didn't work Told us the whole area was out. I checked with the providers in the area and none of them had an outage. I think it was just this hotel. They were in the middle of remodeling and didn't want to admit it was their fault.

Wonderful
Traveller Type: family with young children
  : Proximity to the airport and how new the room felt. They must have just remodeled our room.

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: solo traveller
  : Upon arrival there was absolutely NO electricity. I had to find another hotel. There were two major events occurring that evening so there were NO rooms avail anywhere within a 20 mile radius. I had to look for another hotel at 9 in the evening outside of the city. It is unacceptable to not have a generator.
  : Upon arrival, I was in a dark lobby along with other people trying to check in. We were told there was absolutely no electricity in the building, and they were not sure when the electricity would return. I was also told that there was no generator which I found to be unbelievable due to the fact that many people, including a group that was with me in the lobby, required electricity to run medical equipment. Due to two major events occurring in that city there were no hotel rooms available within a 20 mile radius. At 9 o’clock at night I had to scramble to find another hotel, 20 miles outside of the city.

Very Good
Traveller Type: family with young children
  : The remodel was nice. The place smelt like new carpet. The pool was, nice the kids enjoyed it. There was a variety of breakfast foods and different choices daily.
  : I paid for a sofa bed that was not in the room. Beyond the hotels control they lost power for a night. There was no offer for any kind of compensation or anything. We had to buy breakfast that day. It was a horrible night of sleep in the hot hotel room. Their emergency lights were not brighter then the screen on a cell phone. So don't try to go into the hallway in the dark without a light of your own.

Wonderful
Traveller Type: young couple

Good
Traveller Type: young couple
  : Small bathroom only one person in at a time and no mirror outside of bathroom.
  : Pictures are not quite accurate it’s a little dated