Holiday Inn Express & Suites Austin - Round Rock

Poor
Traveller Type: Traveling as Couple
  : Updated and nice appearance.
  : Walls are paper thin. Could hear everyone outside, above and in the hallway like they were right in the room. Half of our lights didnt work. Stains on bedspread. Couch super uncomfortable. Toilet small and uncomfortable. AC fan wouldnt stay on.

Good
Traveller Type: Traveling as Couple
  : No much
  : Very worn couch.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler
  : Breakfast and checkin
  : Shower didnt have hot water

Very Good
Traveller Type: Traveling as Couple
  : breakfast area was clean and selection very good.

Pleasant
Traveller Type: Traveling as Couple
  : The staff was very friendly and the hotel was clean. Breakfast was fully stocked up. The coffee was hot.
  : The Hotel had a weird smell when you walked in . Im not sure what is was but thankfully it wasnt in the room. The pillows in my room were pretty worn out. The room was pretty plain. If you are just passing through this hotel could possibly work.

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Solo Traveler
  : Location and free breakfast
  : Leaky faucet in the bath tub and small bugs in the sheets that got on my skin and bit me Bathroom light could not be turned on without the fan Room appeared old and needs maintenance Some items on the ceiling need to be properly installed

Very Good
Traveller Type: review category business travellers
  : I didn't stay for breakfast. It didn't start til 7am on the weekends and I needed to be on the road earlier than that. The hotel was nice and the clerk super helpful with my booking issues....(See below).
  : I'm not sure if this is a Booking.com problem or a Holiday Inn Express problem. I suspected something was off about this place, as when I booked it, the listing had no street address displayed. The pin showed the hotel in the middle of I-35. Using Google maps, I found a nearby Holiday Inn Express and the photos matched. So I booked it. When I arrived, the hotel had no record of my booking. The person in front of me had the same issue. The clerk had me call Booking.com by phone. Booking.com had the wrong phone number and email address for the hotel and like I said, no street address. Booking ended up canceling my reservation and I booked directly with the front desk. There was a substantial price increase doing it that way. Allegedly Booking.com will cover the difference if I send them my invoice. We will see.....

Wonderful
Traveller Type: Solo Traveler
  : This was a tremendous amount of comfort for the price. The room was spacious and in fine condition. Amenities were many and generous.
  : The cleaning staff began knocking at 9 a.m. Outside, Landscapers were at work early, as were delivery trucks.