Arbes

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Good location, quiet place, very good breakfast.

Wonderful
Traveller Type: Family with Young Children
  : breakfast

Fair
Traveller Type: Traveling as Couple
  : Great location - Tram stop just down the road with easy access into the city centre; there was a lovely shopping centre down the road which was great for shopping. The staff were very friendly and multilingual. The room was cleaned when we asked/ didnt want it. There was free tea and coffee provided in every room. There was the option to have a vegetarian options for breakfast although we didn't try the breakfast - this what we were advised.
  : Initially with the booking I was overcharged by 9 for the room using booking.com (Paypal to pay) where I was quoted 217 but when It came to paying ended up being charged 227 - So I asked about this but never got a refund and they said it was to do with booking.com. Do not pay through paypal as I believe it was Paypal who took this not the hotel. We had paid for a double bed however what we found was a bed with two single mattresses put together on top of the double bed frame so we constantly had issues with these mattresses moving apart as they were not even fixed to the bed or held in place, which in turn made sleeping with your partner impossible. We were placed on the top floor where there were skylights and even though they had blinds these blinds were not black out blinds so they let a lot of light in when trying to sleep etc. The shower located in the bathtub was placed in an awkward place and kept turning back onto the shower curtain and back wall as it was on the side wall - so you were constantly having to try to avoid flooding the bathroom whilst showering; additionally the shower length was barely tall enough for myself at 5"7 let alone my partner who was 6"2. Additionally the toilet in the room we had was separate to the bathroom itself so we found this very odd. The other thing we didn't like so much was the fact even though the desk is manned 24 hours a day - we had to be buzzed in and out of the building and always had to hand the room key back in when leaving (It is not electronic locking with a key card) and an actual key- which in every hotel i've ever stayed at - I have never had to hand back the room key whilst paying for a hotel room ( There was not any explanation for why this had to happen/ no policy).

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple