Resort Villa Hermosa

Good
Traveller Type: Family with Young Children
  : Very nice property, not too far from the beach. Very quiet and peaceful, in a beautiful garden. The pool is very comfortable. The whole property is very well kept and clean.
  : It would be good to have towels by the pool as a plus.

Very Poor
Traveller Type: Traveling as Couple
  : The worst experience at this hotel and trust me the proof is in the pictures. On September 18, 2023, I booked my hotel stay in Puglia for 4 nights at Villa Hermosa Hotel. Before booking, I made sure to check all reviews for this hotel. Everything seemed great, the pictures on booking and the reviews seemed promising as well. I booked a standard room with 1 queen bed for my fianc and me. Long story short, my fianc and I made our way to our hotel for early check-in. We were both very anxious to finally check in and settle down at our hotel. As soon as we walked into our room, we couldnt help but notice a tiny, old, and filthy room. Lets just say that the pictures, services, and amenities that were described by booking, did not match upon our arrival at Hotel Villa Hermosa. Our AC did not work, the room was hot and humid, and the sheets were wet from the humidity. The room was very dirty, there was rust everywhere in the bathroom, our safe did not work, and was not bolted to the wall. The hotel staff knew the issues we had with our room and didnt bother to come fix it for us. We took a tour of the hotel and couldn't believe how dirty, depressing, and old the pool area looked. The pool was yellow, the hot tub was even worse. To top it off, the hotel manager told us if we needed to use the pool, we had to use a shower cap at all times. Its clear to say that the pool area was not at all as advertised on booking.com. I felt like I was lied to when I paid for my 4-night stay at this hotel. There was a random stain of blood on the sheets, the comforter was ripped. The bathroom was a disaster, there was rust in the shower, cracks, and hair in the sink. Not to mention, we had no hot water while showering. The chair in the hotel room was falling apart. The rack to hang wet bathing suits was falling off the wall outside of the hotel room. The walls were old and stained. It was not at all what we both expected.
  : The hotel staff mentioned that they were fully booked and couldnt do anything for us. When we spoke to the man at the front desk the night before we checked out, he told us that there was nothing that could have been done and to come back in the morning when Lucia the manager was there. He didnt seem to have a care in the world about our concern. When we got to the front desk the following morning, we told Lucia that we couldnt stay at the hotel because of all the reasons I listed in this review, and she was so aggressive, not understanding, and rude. She started to get mad at us and didnt want to listen to why we didnt want to stay. She didnt try and resolve anything with us or accommodate us. She didnt try to change our rooms either. She told us to deal with booking.com, as that is who I booked the hotel with. I had to book another hotel room for the following day, and it was very expensive. I had to spend more money, which was completely inconvenient and unacceptable.To whomever is reading this and is considering booking this hotel, please look at the pictures and reconsider. Puglia is beautiful but try and find a better place to stay during your holiday.