Hilton Palm Springs

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Fabulous location
  : The bed could have been a little firmer.

Very Good
Traveller Type: Family with Young Children
  : The house keeping staff did a GREAT job on my room - room, linens & towels very clean and looked nice. The staff took care of two unrelated issues that came up during my short stay.
  : Wet carpet in the closet; possibly from upstairs shower - engineer came to check it out - offered for house keeping to vacuum up any excess water. Heater in my room did not work (nice maintenance man, Alfonzo, came to try to fix it and said he would request another room for me) - they ended up moving me to another room BUT no one from management came to me personally to sort things out or try to compensate me for these two issues (water & heater). It wasnt until I approached the assistant manager and had to request some sort of compensation and she did end up giving a complimentary breakfast & money off some parking fee. It would have been much better for Hiltons Palm Springs MANAGER to have addressed the situations with me personally; especially since I had two mishaps occur during my short stay. Your house keeping staff is amazing! Your maintenance crew is amazing! But shame on the MANAGER though (whoever he or she was during my stay)!!

Wonderful
Traveller Type:
  : Proximity to downtown Palm Springs is excellent. Staff was extremely friendly, helpful and knowledgeable. Great amenities. Overall a wonderful experience and look forward to another stay in the future!
  : Their marketing does not do this hotel justice. Photos used online are sub-par. It would be great if they had bikes for hotel guests, but maybe it is too large to accommodate?