BB 10 Serpotta

Fair
Traveller Type: Traveling as Couple
  : Near the center and comfortable bathroom
  : Be aware of the check in time as they are completely not flexible with late arrivals. We landed around 11pm (after the checking time) and we were left out from the property with no help and 0 cooperation from the staff, even if we messaged the property few days in advance they didnt help us to find a way. Eventually we had to ask a friend of a friend who managed to do the check in for us, but it was very uncomfortable and stressful.Also, the pillows are old, very hard and low so it was very unpleasant to sleep.

Good
Traveller Type: Traveling as Couple
  : Location, cleaning and comfort.
  : The staff wasnt very helpful or kind.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : Very clean and nice rooms!
  : The surrounding area was very dirty

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : Clean apartment and nice building! Good amenities.. staff were kind.
  : They could have been a bit more accommodating w our luggage needs - it was a bit of a scramble.

Wonderful
Traveller Type: Traveling as Couple
  : Good location and nice breakfast in the bar near hotel.
  : From the booking we can understand than there is a private parking in the hotel, but the parking is only for hotel owners and not for the guests.

Poor
Traveller Type: Traveling as Couple
  : Our room had 2 small balconies and a shower cabin.
  : First of all, dont make the same mistake as we did:before I booked that hotel I didnt read HOTEL POLICY. Who does? I am an experienced travaler and never ever had problems like that! Please, PAY ATTENTION to the check/in hours:From 14:00 to 18:00. On weekends till 13:00!!!!!They dont show this info on a main page, customers should specifically search for that. And If you didnt check this info and booked this hotel be aware that NO ONE CARES ABOUT YOU and your comfort.Hotel will not help you to find the solution if your flight for example is in the evening and you will not be able to do the check-in in time. In fact, I think they do it on purpose to full their customers.Our flight was delayed, so insted of arriving at 17:00, we arrived at 19:00. By the time we got to the hotel it was already too late. I knew that there might be a problem, so two days before I contacted the hotel, saying that we might be late and if they can find a way to help us. I proposed: to hide the key, to give it to the closest bar, to use the master lock, to wait for us, us to collect the key somewhere, or to cancel my booking and make me a refound. To all those proposals Hotel told me "NO, THIS IS YOUR PROBLEM". I asked booking assistance to help, but booking as well told me that they are not able to do anything since the room is not refoundable and check-in hours are written in the hotel policy.I asked my friend from Palermo to help me, to do the check in for me, hotel didnt want to do that, but in the end agreed.What was my surprise when we arrived I say a lot of master keys next to the entrance. I assume they have it, but for some reasons didnt want to help us,Hotel administration, if you read this, please note that this is very disrespectful from your side to treat your guests this way. Put this information on top of you page in order to not confuse you customers, dont hide that info, make it clear.PS. There was only one chair in the room for 2 people.

Very Good
Traveller Type: Traveling as Couple
  : Great location and staff very accommodating for our late check in. They also checked that we made it to the hotel without any issues
  : The double bed was two twin beds put together- still comfortable when you stayed on one side though

Poor
Traveller Type: Traveling as Couple
  : Close to the city center, apart from that there is no positive things to mention
  : - The room smelled soooo badly (cigarette smell)- hair on the bed- zero flexibility: check out was only possible until 8pm and you can only leave the luggage on the check out day until 2pm (!!)- old and dirty shower- felt like being in a ghost hotel- no reception