HSM Hotel Madrigal

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Family with Young Children
  : Good location , and the hotel was clean and tidy , the breakfast was good on most days ,
  : The service was not up to the standard of a 4 star , on two mornings there was no breakfast tea, so I asked for some , and eventually had to go back to my room for tea bags for my son , asked reception and they said they would look into it , next day the same so went back to ask seeming they don't really cater for Scottish market or English, had same issue with asking for coffee at the bar for alternative milk , on 2 occasions there was no left at breakfast or not replenished , and one day another guest German complained about the lactose free milk as it was off , which I found the smell was bad and my sons tea tasted terrible, I was told it's a bar and I was in Europe and that it's not really for coffee , after owning a house in Italy for 20 years that's not only incorrect but insulting I found the foam mattress/ bed uncomfortable so asked for a topper they didn't have any so gave me some light duvets to put over it , they next day the maid took them all back and another trip to receptionIt did spoil our first few days and the impression of the hotel I conveyed my thoughts to reception Not really interested, unfortunately I would not recommend customer service is key on business

Very Good
Traveller Type: Traveling as Couple
  : Comfortable hotel, 5 minutes of walking from the beach, many good cafes and restaurants around and the beach is amazing. The room is not big, but was was enough for our needs. The breakfast was good and diverse, we even had sparkling wine. A good thing is that the hotel also had tennis, table tennis and mini-golf field and there was no queue on using them. The staff was friendly and helpful.
  : Unfortunately, everybody was speaking German and we in the hotel and the whole city were almost the only non-German people. I prefer more international resorts. Also, the mini-golf field was neglected. The table tennis rackets were worn out. We also had an issue with the shower gel holder - it was broken. We asked to fix it and next day we saw a new one glued to the wall (the part that goes to the wall) and the holders were left on the shelf. After a couple of days we asked somebody to assemble them, but nobody came for 2-3 days and I had to do that myself.

Very Good
Traveller Type: Traveling as Couple
  : Breakfast, communication with personnel, the place size, relative quietness (rare cars sounds on the street), conditioner, cleanness (except conditioner grid which was full of dust).
  : The most horrible thing was bedsheets: they use only a sheet instead of blanket cover, so you can touch the blanket during sleep which was touched by I-don't-know-how-many-people before. Another unpleasant thing was smoking personal just in front of balcony, so the smoke came inside the room few times per night. Few times it also probably came from neighbors balcony.

Wonderful
Traveller Type: Traveling as Couple
  : great location.
  : cleaning staff service didnt come ac wasnt working.