Phoenix Inn Resort

Poor
Traveller Type: family with young children
  : The architecture was absolutely beautiful. The restaurant was delicious and the restaurant staff very accommodating.
  : The bad…so we got there around 8pm the pool and the restaurant close at 9pm so we chose to eat. The restaurant was great no issues. We get back to our room I tell my kids to take a bath in the large delightful garden tub but the water was cold. So then I try and it is still uncomfortably chilly to try and shower in by now it’s 10:30-11pm so no staff at front desk and it didn’t seem like an emergency so we didn’t use on call number. Try to get some rest the bed was ok but not for the price paid imo. Next morning around 5am I try the tub again thinking maybe since the building is older everyone was using the water. It is a bit warmer for a bit but not even enough to fill the tub 1/4 before freezing again. Ok when kids get up we try the pool it’s 9am now, sign saying don’t bring hotel towels out ($10 per towel if you do) so ok kids will have to run back to room lol not the worst thing we get out and the pool water had a yellow tinge and bottom was dirty (sand?) hot tub is not working and also dirty. So let kids play. Get our stuff heading out and the woman at the desk just kind of barked “room number” as I was putting the keys in the box. So my husband answered, nothing about how was your stay thank you for coming anything.

Fair
Traveller Type: young couple

Disappointing
Traveller Type: young couple
  : They seemed to be understaffed, no one greeting you unless you call, no one there upon check out.The pool was not operating and they no longer offer the continental breakfast.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Good
Traveller Type: young couple

Poor
Traveller Type: solo traveller
  : decent room
  : no breakfast. no staff in facility for checkin. room air conditioner ddin't work

Wonderful
Traveller Type: young couple
  : a little warm in the room had the portable ac working still warm

Very Good
Traveller Type: family with young children
  : large room, king bed, huge bathroom, jacuzzi tub, fake fireplace, large coat rack and shoe area for skiing crap
  : rooms were tiny bit dated, could have been brighter lighting.

Very Good
Traveller Type: group