Residence Inn by Marriott Norfolk Airport

Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller

Fair
Traveller Type: group
  : Bed & pillows were comfortable, staff was friendly, pretty quiet hotel
  : fan stopped working in room the 1st night, floors were so filthy I went out and bought swiffer pads and cleaned them myself. Some of the dishes in the cupboard were dirty. Room smelled like grease. Comforter & top blanket were stained with red, brown, & pink substances.

Poor
Traveller Type: family with young children
  : The best part of the hotel was the cleanliness and checking out !!!
  : The breakfast was the worst part!! Outside of liquid eggs that were runny, they only had small circles of ham and watery grits to serve!! They had a breakfast bar that had nothing to with the food they served I.e … salsa, spinach, cold boiled eggs, mixed fruit! One of the two waffle makers broke, and the kitchen staff are even worse, they were rude and cold to a few of the guests including myself! One of the men stood and watched everyone with his arms folded as if he was security!! Other guests noticed it as well and felt uneasy!!! Not to mention , they advertise a hot tub which was false, the front desk helper named Karen was cold over the phone when I asked if a credit card was required for checkin and incidentals, she told me yes only to find out that it was preferred!!! The queen suite was severely small, the pull out bed is no thicker than a pallet of two blankets on the floor!!!! I just expected so much more of Marriott especially for the price I paid for one night! $350 plus $150 deposit !!! The food selection could’ve made up for a lot!! Please please please update your menu to solid edible foods, reall eggs some potatoes, or even turkey links for those who don’t eat pork!!

Wonderful
Traveller Type: family with young children
  : Great layout. Nice location. Welcoming staff.
  : I was not happy with a false fire alarm.

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: young couple
  : Close to airport. Does not have an airport shuttle though
  : We were initially given a room that was already occupied. Then there were what looked like toe nails on the floor next to the nightstand. Coffee in the room was terrible. Table in the room felt like it was going to collapse at any moment it was so loose.

Very Good
Traveller Type: family with young children
  : Friendly staff, comfy beds, very spacious suite, good breakfast, swimming pool, tvs with Netflix, great stay.
  : My only complaint is that the kitchen was poorly equipped. There were plenty of dishes, but the only thing to cook in was a small saucepan. We also saw a few bugs, but that may be unavoidable in this area.

Good
Traveller Type: review category business travellers
  : The rooms were clean, and the staff was very friendly. The gym, pool, pool table, and basketball court was nice.
  : The breakfast was decent but could be better. I did like how they had some variety and things changed each day.

Very Good
Traveller Type: family with young children
  : Breakfast was good they had a variety.The hotel was close to family in the area.the
  : The shuttle service stop since my last visit.