Candlewood Suites Norfolk Airport an IHG Hotel

Very Good
Traveller Type: solo traveller

Very Poor
Traveller Type: young couple
  : My reservation was canceled 1 hour before check in

Good
Traveller Type: Solo Traveler
  : The kitchenette was nice.
  : There was damage to the refrigerator and the ceiling had obvious water damage. Additionally, the staff was a little rude. Often on their phones or active personal calls when I was asking for something.

Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : We booked 2 rooms for our family’s holiday getaway. Upon arriving, the lobby was empty and there was a sign at the front desk that they will return shortly. About 15 minutes later, someone was there to check us in, but he couldn’t find our reservation….even with the confirmation # I provided. We soon learned he was new and had been left with no manager or asst manager, so he had to call the asst manager. Together they discovered our reservations had been canceled by the manager, however, she failed to notify anyone or document the reason for cancellation. I finally asked to speak to the asst manager (he wanted to discuss other business matters with the gentleman while I’m standing there waiting), and not only was he rude but refused to take my number and call me back directly after he contacted the manager! So we had to wait at the hotel for answers. Finally, the manager arranged to get us 2 rooms at a sister hotel, which turned out to be an Extended Stay with HORRIBLE reviews for their cleanliness! Because it was so difficult to find another hotel for all of us, we wound up having to purchase cleaning supplies, sheets, etc. just to feel comfortable to lie down for a few hours. There were several customers checking in after me, and all received the same news that their reservation had been canceled. One customer had been booked since last year.Do not, I repeat, DO NOT waste your time booking with this hotel!!

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: Solo Traveler
  : Nothing at all!
  : My reservation was given away. I have nevered had that happen to me ever before. I came to the hotel around 1am. Due to me having a medical emergency and had to leave New Jersey a little late in the afternoon. Only to come to Virginia, and be told, my reservation was given away. Because they over booked!! It was horrible! Luckily, I was able to get a hotel somewhere else. I will never stay, or consider staying here again.