Hostel Ester House

Fair
Traveller Type: solo traveller
  : The apartments , shower, bathroom are super clean. It's of the most clean hostel that I have ever been. The manager of the hotel seemed very nice to me and he was very comprehensible on the contrary with the regular personnel which were a bit rude ostensibly blaming me that I wanted this small difference in money back.
  : Let me start with that I booked the bed in the 4-bedroom appartament. When I came here there , I was told that there was no free place in that room and I had to change to the 8-room appartament, although my booking was confirmed. However, frankly speaking, the personnel of the hostel informed me that that the problem was with the booking app/site itself which didn't provide the info about my appointment. And I had to notice that the guy on the reception didn't do adequate job explaining this to me , so he had to call the manager who did it clearly in 1 minute.Ok, I had to oblige because I was so tired to find another place to stay. They told me that they will recalculate all the expenses.I went upstairs to the third floor to arrange all of my stuff in my room. When I was in my room I was trying to find a towel and there wasn't any. I descent to the reception asking about the towel and they told me to watch it in the wardrobe , so I had to go on the third floor looking for a towel in the wardrobe. I opened it and there wasn't any again. I had to descent again and told him there wasn't any towel, I was told that we will put it later... It was really annoying.That evening also the electronic door stopped working for some reason and it could be opened by any person freely.When I returned to my room from the walking I was noticing that the bill was accounted according to the price of the 4-bedroom apartment but not 8- bedroom,so basically they DIDN'T recalculate. I had to go to the reception and again the personnel couldn't do anything without the manager and I was told to wait until morning. At the morning another person on the reception told me the same ; that they didn't know what to do and I had to wait for the manager.During my stay at the reception desk, I noticed one person who checked out and I heard how the person from the reception asking him : " Why did you put so low mark to the hostel".

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: solo traveller

Pleasant
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller

Good
Traveller Type: solo traveller

Very Good
Traveller Type: with friends