Residence Arietis - maeva Home

Very Good
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : very spacious, well equipped, comfortable beds, perfect location.
  : cleaning could have been improved. bathroom had an unusual smell (due to exposed area next to bath)

Disappointing
Traveller Type: Family with Young Children
  : Location food
  : No information on how I was going to get the keys, who to contact during the stay and how to get luggage down the mountain. Very poor attention during the stay. Was even going up the mountain not knowing if we were going to get into our room.

Good
Traveller Type: Family with Young Children
  : 5 minutes to the centre, fair apt. size, clean, ski room, close to ski lifts,modern equipped and practical for family, Central reception nice and willing to help.
  : Some details that can be improved :Customer service on site is not responsive out of opening hours. If you forget any detail you can be left in the outside with no room. When checking in outside the reception opening hours, you must have a functioning Internet or try calling customer service. I surprisingly received the code by email for collecting the keys from Avoriaz entrance just 1 hour before arriving, with no explanation where to pick it from. (Think about looking it after 15 travel hours...) The ski locker heater does not work.Not that easy approach with skies. (5 minutes up heel).

Very Poor
Traveller Type: Family with Young Children
  : The apartment is lovely. Large, modern and well decorated.
  : We planned for a late arrival. I chased 4 times for instructions on how to collect the keys and was constantly promised a code for the lock safe. This finally arrived when we were mid-air on our flight to Geneva - but without the door code to the building. On arriving the code for the lock safe had expired (it was valid for 1 hour) and we were left outside at -15C for 2 hours trying to get someone to answer the phone and reset the code so that we could collect our keys. No apology, no explanation. They also said on multiple emails that checkout for short stays was 12:00 but forced us out of the apartment at 10:00 despite my son being injured and unable to ski. Shocking service all round from Maeva.