Island House South Beach

Good
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Family with Young Children
  : Breakfast was hopeless. The room was stinky with very poor maintenance. There were cockroaches ans when I mentioned that to the receptionist, they said its common. Having spent so much, utterly disappointed with the status of the room/property.
  : Everything. It is ridiculously expensive for the level of service and the quality of the room we got. The moment we entered the room, I requested for a refund as there was no way we could stay there. But unfortunately we paid all the amount in advance and they denied as its all paid on booking.com. We were forced to stay there as we couldnt lose ~$2100.

Very Poor
Traveller Type:
  : Location - everything else was awful
  : We checked in around 5:00pm - place wasnt great- lobby was shabby but acceptable. Hallways and rooms are covered in carpet that is pretty old and disgusting- other than that room looked acceptable. When I tried to wash up discovered that the sink takes about 25 minutes to drain. Our travelling companions - two rooms down had a pipe sticking out of the wall for their shower - but no shower head. We didnt think this was great but decided it was acceptable. We left the hotel Elton go for dinner - when we got back to our hotel at around 11:00 pm what looked like a bunch of gang bangers were hanging around the front door of the hotel and to our shock and horror we discovered one of them had the code to get in the front door. We watched him go in and walk down the hallway until he found a wall outlet to plug his phone into. The front desk was deserted and the night manager no where to be seen . We were on the ground floor and the alley outside our single pane window had some homeless people squatting right outside our window. Around midnight - the yelling , screaming and arguing began and it went on until around 4:00. The cops finally showed up around 5:00-5:30 to deal with them. They were gone for a while but back in the alley by 8:00 the next morning . When we spoke to the front desk about our concerns early the next morning he told us that the group hanging around the front door was likely friends of the night manager- that they hung out there all the time and we should just ignore them. When we asked about them having the security code and access to the building he said we shouldnt worry and when we complained about being kept awake all night by the homeless encampment outside our window he said it wasnt his problem. We were booked for 2 nights and told him we did not feel safe or secure staying another night- he said we were welcome to leave but that we would not get a refund for the second night .

Wonderful
Traveller Type: Traveling as Couple
  : Pros: LOCATION WALKING DISTANCE TO BEACH AND 24 hour Walgreens FRIENDLY STAFF LATE CHECK IN LGBTQ FRIENDLY MINORITY FRIENDLY
  : Cons : Room is a little dated but it matches the price .

Wonderful
Traveller Type:
  : Location is great, staff was so friendly, helpful, and, breakfast is pretty good!
  : Air conditioning was very old. Room was really hot or really cold

Poor
Traveller Type:

Good
Traveller Type: Solo Traveler
  : Reasonable price, clean but dated. Staff lovely. Didnt wait for the continental breakfast as found 8:15 am a late start. Biggest downside is its in an exceptionally noisy location. Very disturbed sleep all night
  : Earlier breakfast

Pleasant
Traveller Type: Traveling as Couple
  : It was cheap deal during spring brake. Hotel is perfectly located, has clean and spacious rooms, quite well equipped. Personnel is helpful and offer variety of options for breakfast (cereals, bars, juice, coffee, milk, yogurts, fruit)
  : Hotel is seems to be outdated a little bit from exterior look. In close neighborhood homeless people has their camp, are noisy over the night.

Very Good
Traveller Type: Family with Young Children
  : Great location and comfy facilities in the apartment

Disappointing
Traveller Type: Group Traveler
  : Location.
  : Rooms were very old, water stains on ceiling, shower never turned off completely, and bathroom window was stuck open before we even arrived. TV didn't work very well either.