TUI BLUE Pascha Bay

Disappointing
Traveller Type: Solo Traveler
  : Two comments why my stay at Pascha Bay was an experience of great disappointment. 1. I have been to Pascha Bay twice before in a superior double room (TUI package holidays 2016 and 2019), now first time on a solo trip and I used booking.com site to book a standard double room for two nights 21-23 May (non-refundable condition). I did my booking on 21st May and got quickly confirmation from the hotel that the booking is okey. When I arrived at midnight I was surprised to know that the room advertised compared to the room which I was given is false. They had given me a twin family room which can occupy up to 5 6 guest including a baby cot. The room was neither attractive nor tempting. I think that advertising one room and given a completely different one is unprofessional behavior from a hotel that classifies itself as a four-star hotel. The proper way would have been to ask the guest if the change of room type is acceptable. I would never have accepted a room change. 2. I was sitting on the balcony when the cleaning maid came to clean the room. She was bugging me in hopes of a tip. I did not give. She got angry and after wiping the floor she had poured the dirty floor water into the bathroom sink leaving behind a nasty mess. Obviously the housekeeping section has failed miserably to train her how to treat customers. Next morning at 9 am when I was leaving the room in order to check out she came again to offer cleaning services.

Very Good
Traveller Type: Family with Young Children
  : everything close together: accommodation, pool, beach, restaurants etc. great food and kids entertainment. wide range of activities too.
  : distance from airport was the only negative. with a young child and a late flight time, it was very late by the time we arrived at the hotel.

Wonderful
Traveller Type: Family with Young Children
  : The best parts of this place are definitely food and staff. I enjoyed every single meal I had, especially loved the local cuisine dishes. We felt very welcome and most of the staff were incredibly friendly, I am super thankful to them! The entertainment was really great. The whole hotel territory is very clean and well carried about. I could really notice all the staff trying their best to do their job which is very appreciated, thank you!
  : We previously stayed at a hotel where the kid's club worked for the whole day and you could always come in and out when you liked (parents were also welcome all the time), so it was a bit of a disappointment that here there were strict times of visiting/program and kids were mostly meant to be left in the club without parents. It would had been great to have a place to gather and play especially on rainy days, as the hotel rooms are pretty dark. Our kids speak two languages (Finnish and Russian) but it wasn't enough for them to understand and get understood at the kids club, because the staff used mostly English and parents couldn't stay to help with the language, so our kids didn't want to visit the club after one single time.

Wonderful
Traveller Type:
  : Entertainment stuff, specially Jutta, amazing!
  : Sea is rocky to go swimming from the beach- dangerous and why aren't people allowed to go swimming from pier, there should be a ladder!

Wonderful
Traveller Type: Family with Young Children
  : Everything
  : Nothing

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Personnel is exceptional. Meal is good. Guests are mostly from Europe. The beach is close. Good for falimies with children. Very friendly staff. Not a large area, but hotel is comfortable.
  : There are no changing rooms on the beach.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : The hotel was nice, the food was delicious. The gym was good. The pool was nice. The animator team was perfect except a few beginner boys and girls was a little bit boring. Erika was the best animator.
  : singers with bad voices

Wonderful
Traveller Type: Traveling as Couple
  : The food were delicious. The seaside was good. The room was nice. The animation team was good but there were several beginner animators. The singers were a bit weak. The best animator was Erika (from Swedish :-)
  : singers with bad voices