Nirvana Cosmopolitan

Very Good
Traveller Type: Family with Young Children
  : staff, facilities, WIFI and location
  : They are not clear about what you can get and what not regarding to Restaurants, cafeterias when u book, even the staff were confused and given incorrect information. it is a miss and really frustrating. regarding to buffet, you have to wait for each and everything since you cant fill your plates directly, Im not talking about main cuisines, even salads, fruits, and things needs no help from no one. i dont know if this is their way to make u eat less!also the Air condition, they t is horrible really!cleaning in the rooms must be improved and staff should get better training.

Poor
Traveller Type: Family with Young Children
  : Assistant Manager Ms. Unnuhan was v unprofessional rude. when we ask her anything she tells us check your whatsup.

Wonderful
Traveller Type: Family with Young Children
  : the ambiance, the facilities and the staff were exceptional

Poor
Traveller Type: Family with Young Children
  : I think its a new renovated Hotel, as it looks amazing from outside but rooms and services are so below average (Booking.com and hotels.com + their main website) dont show the real rooms pictures ??!! especially the suits ?? .. dont even try .. we regret it so hard and we wish they can change the operation managment as they dont know what to do .. Family travel booked a suite that fits four people .. the verdict will be in pros and cons:Pros - All inclusive package..- couple of restaurants and options of Vegan- LLoccitane SPA products - Personal Assitsant (useless person basically) but at least the hotel is trying - Amazing water park and staff in it- Very nice sea with zero rocks but a bit old - Quite Zone and Flowers house for coffee and tea moments - Daily schedule of activities as if you are in a cruise trip Cons - Poor english speakers - Personal Assitsant is busy texting other guests during Check-in and Out, Very Bad 1st and last impression - Transportation Mercedes Vito services by the hotel was miss managed and (PA poor handover) - At the end i tried to do everything by my self without asking the Assistant as she dose only 10% of what u ask for - Rooms are dirty and looked so bad with glue and mold everywhere- switches dont work and they are from 20 years or so - Bathroom suction never worked and we asked for 3 times checking with zero outcome by the technical department - Hallways to rooms smells like a hospital - Bathrooms are 1960s with white fluorescent - bedrooms got Africa theme ???? jungle and animals ? - floors sticks
  : I think its a new renovated Hotel, as it looks amazing from outside but rooms and services are so below average (Booking.com and hotels.com + their main website) dont show the real rooms pictures ??!! especially the suits ?? .. dont even try .. we regret it so hard and we wish they can change the operation managment as they dont know what to do .. Family travel booked a suite that fits four people .. the verdict will be in pros and cons:Pros - All inclusive package..- couple of restaurants and options of Vegan- LLoccitane SPA products - Personal Assitsant (useless person basically) but at least the hotel is trying - Amazing water park and staff in it- Very nice sea with zero rocks but a bit old - Quite Zone and Flowers house for coffee and tea moments - Daily schedule of activities as if you are in a cruise trip Cons - Poor english speakers - Personal Assitsant is busy texting other guests during Check-in and Out, Very Bad 1st and last impression - Transportation Mercedes Vito services by the hotel was miss managed and (PA poor handover) - At the end i tried to do everything by my self without asking the Assistant as she dose only 10% of what u ask for - Rooms are dirty and looked so bad with glue and mold everywhere- switches dont work and they are from 20 years or so - Bathroom suction never worked and we asked for 3 times checking with zero outcome by the technical department - Hallways to rooms smells like a hospital - Bathrooms are 1960s with white fluorescent - bedrooms got Africa theme ???? jungle and animals ? - floors sticks

Wonderful
Traveller Type: Family with Young Children
  : Water Games - the sea-everything Organizer
  : the air conditioner was bad.

Very Good
Traveller Type: Family with Young Children
  : Very nice breakfast, lunch and dinner. And it is available other options in the restaurants. Big selection of options.
  : Not all restaurants where working. Need to sign before you go to a restaurant.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : The air conditioner worked bad. I write to hotel stuff they sent technician immediately its a good point for the hotel, but the conditioner still was very weak, at both rooms.

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children