Elan Hotel

Wonderful
Traveller Type: Business Traveler
  : The location is perfect

Very Good
Traveller Type: Traveling as Couple
  : Jeff at the front desk was awesome!
  : The exterior lighting was not turned on! When I inquired on the second night I was told the lighting was not working. They know about it but havent fixed it. I told her its dangerous to not have the exterior lighting on. Then I said maybe a breaker was off as well as saying I was going to reach out to the management. Then she went behind the curtain and I went back to our table and low and behold the lights were on. Also, upon arriving around 5:30 the first night there were no lights on around or over the front desk. I looked up and said oh there are lights. She just stared at me! Otherwise everything was great. As a business owner myself I thought you would like to know. It was the same person checking us in as well as the nights the lights were not turned on. 10 /16 & 17 and they were on the 18th.

Fair
Traveller Type: Traveling as Couple
  : Location was good, Liked the idea of a beer in the late afternoon, there was no breakfast available at the Elan, it was just a place to sleep at night.
  : Friendlier staff at the desk, half the time they didnt seem to understand what we were saying. There was a broken curtain adjuster just left above the fridge cabinet, I saw ripped curtains along the edges, I saw cobwebs above the centre light, the centre light was actually crooked. Access up the front stairs was not easy with heavy suitcases.

Very Good
Traveller Type: Traveling as Couple
  : Location to event
  : Bathroom

Good
Traveller Type: Solo Traveler
  : It was clean,the staff was pleasant,and the location right down from the Beverly center made getting food easy
  : They charged a $20 resort fee which is not advertised. It was supposed to be for one glass of wine at the happy hour and for maid service. Isn?t maid service included in the cost of staying in a hotel and if I want wine I will go out for it.

Disappointing
Traveller Type: Business Traveler
  : Location
  : The TV did not work and the refrigerator did not work. There was no maintenance person on duty to fix them. They moved me to another room that was right next to a major thoroughfare with cars racing by all night. Very noisy. Poor value for price

Pleasant
Traveller Type:
  : Room size