Kensington and Chelsea grand apartment

Very Poor
Traveller Type:
  : I contacted the property to cancel when I read about the RAT issues on other reviews. They refused to refund me, despite booking com agreeing that they should. They refused so it will now be going to court.
  : RATS Who would rent our an apartment with RATS inside?

Very Poor
Traveller Type:
  : Location was very noisy
  : Decent beds shower could do with replacing and over all could do with a good clean and locks on the windows as there was coat hangers keeping it closed,there was a rat in the kitchen bin and rat dropping behind the bin

Very Poor
Traveller Type: Family with Young Children
  : nothing
  : dirty, rats outside, total cutlery one dirty plastic wine glass. beds bad. could not sleep there we left sadly lost our deposit. I am sure many have walked out. you should not have these premises on your website

Fair
Traveller Type:
  : The toilet light didn't work and the beds were very uncomfortable.

Wonderful
Traveller Type:
  : Glasses Toaster Kettle Shower Comfy beds Good size
  : Old decor but thats being piccy I think if the place was freshly painted it would look even better

Wonderful
Traveller Type:

Disappointing
Traveller Type: Family with Young Children
  : On main road. Very noisy. Poorly equiped

Good
Traveller Type: Traveling as Couple
  : The location was perfect (we were heading to Hammersmith Apollo). Someone met us with the keys, had call a number & wait 10 minutes but that was fine. It is easy to find & there are shops nearby. There were 3 bedrooms (with TVs) to choose from & luckily one room had a really comfy bed & they all had clean bedding & a towel & shower gel. No sofa/TV area but a room with table & chairs & access to the back for a crafty cigarette! There was a kitchen & a really nice fridge freezer which we used. Was hot weather so being a ground/basement apartment was handy to stay cool.
  : The floors & kitchen were really really dirty, i am not a clean freak but had to wear my flip flops everywhere as my feet went black when we first arrived! The poor boiler is over running constantly, not working properly, so hot water was hard work but got some in the end. (I'm sure it would be cheaper to fix it than leave it to overrun.) Oven fan didn't work (didn't use/try oven only the hob which was fine) No glasses to drink from & only 2 dirty mugs (i cleaned them, even lip drips still on them!) & another broken one. Hardly any cutlery but we made do, plenty of cooking implements though! Was going to iron my outfit but couldn't find the iron, only a board, not so important but does state there is one on Booking.com. The chairs around the table were mostly wobbly so was a bit scared one may break. There are also a good few light bulbs not working. Glad we didn't go with other people as it wouldn't have been ok but as only 2 of us, was fine. All of this sounds awful but i feel the owners need to know & do something about it as it could be a great apartment.

Very Poor
Traveller Type: Family with Young Children
  : Met at agreed time to get keys, but apartment was not ready to be taken over. There was a boiler issue which was agreed to be fixed, but they did not manage to fix it the entire weekend. Options offered were unsuitable and host was very rude and got angry over the phone. Never met such inhospitable and unprofessional people in my life. The apartment was dirty, kitchen awful and unsafe cabling in the bathroom. I do not recommend anyone staying here.

Very Poor
Traveller Type: Family with Young Children
  : Norhing
  : The appartment smells really bad Garbage outside (where plants should be) People urinates in the building and our room was half below the ground level Backdoor do not have a secure way to lock them Window in kitchen does not have glass is just covered with paper/fabric Really dirty curtains, weak chairs in living room, wires all over the place in master bedroom Nobody ahould stay there