Thurnham Hall By Diamond Resorts

Policies

WiFi is available in the hotel rooms and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 1 year old stay for free when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

This property will not accommodate hen, stag or similar parties.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Thurnham Hall By Diamond Resorts in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
A damage deposit of GBP 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
All bookings of 5 rooms or more are subject to the property’s group booking conditions. Full payment for standard rate/flexible rate group bookings must be made 30 days prior to the arrival date and the credit/debit card taken at the time of booking will be charged accordingly. No cancellations or refunds are permitted once payment has been made.

Upon check-in all guests occupying the unit including children are required to present a valid form of identification along with the confirmation of your reservation.

Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. All under 18’s are included in the occupancy level for your apartment.Under no circumstances must the maximum occupancy level be exceeded .

Check-ins after 00:00 are subject to prior arrangement with the property.

Additional fees apply for the use of certain resort facilities.

Special requests for accessibility requirements, specific apartment locations and views cannot be guaranteed.

Apartments are not all on one level and there might be accessing / internal steps. For guests with mobility difficulties, please contact the property directly to arrange this in advance.

The swimming pool operates an adult-only policy at certain times.

The resort operates an on-going refurbishment programme to improve the accommodation, facilities and common areas. Refurbishments or building work may be taking place throughout the year. While the hotel/resort endeavours to keep noise and disruption to a minimum, there may be some disturbance to our guests.

On-site parties or group events are strictly prohibited.